I'm having a work holding problem with out of round bar stock on a lathe part. A serrated collet seemed to be the answer. The Hardinge website is a tough go for special orders in my opinion.
Phoned Hardinge and got an order person. As soon as I started to pepper her with questions she transfered me to a very knowledgeable guy. He answered questions and gave suggestions. I told him I was old school and preferred to do specials by phone. He said he was old school also and gave me his direct dial number if I need any further help.
Great service!
Best, Steve