We have a long term client who has asked us to help him with an upgrade of his TDC system to Experion PKS. We have not been exposed to Experion before and we've been upfront with him about that, but we do have experience with his installation, good people that he knows can ramp up quickly, plus he trusts our company to give him good service.
Our problem is that Honeywell has not been at all forthcoming with information about Experion because (as they admit) they want to do the upgrade work themselves and view us as competitors. I have to say that we do not run into this problem very often. Usually the product vendors are just happy to see their products going in and they work with us so that their products get installed correctly and show well in the final system. This is especially true when the owner has already selected a specific integrator that they want to work with. I would normally entertain teaming with Honeywell in order to deliver the best service to our customer - possibly subcontracting a portion of the project or something. But their tactics to date have been a real turn off and I'm not exactly inspired to climb into bed with them.
We're just trying to help out a long time customer here, so now I'm turning to the larger user community. I would appreciate your stories about implementing Experion, pitfalls you have encountered, what you like and dislike about the product, and what you suggest for training up on the product. Any other advice people have about our predicament is also welcome.