Missing pieces from sets (or not)

They do have good QC from what I've heard, but they do have a section on
their site for "missing parts" and they are normally very happy to send
out a replacement.

--
Dean Earley (dean.earley@icode.co.uk)
i-Catcher Development Team

iCode Systems

Good QC is what also ensures everyone will have the same one to three extra
parts when building the larger sets.

yea i'm thinking qc is slipping because every time i build a set there
is always extra parts

normally small ones like 1x1 round ones or an extra walkie talkie

never a nice big chassis piece or anything

2000man@wongfaye.com writes:


That's not a new thing.


Yes.  That's because these pieces weigh less and thus are less likely
to be caught by the scales if they're missing.


Obviously not.  They weigh enough that the scales haven't got any
problem seeing if they're there or not.

Play well,

Jacob
--
Houses by Katrine, Caroline and Jacob:
                        http://lego.jacob-sparre.dk/By/Huse/

They do have a pretty good quality control.  But it's not perfect.  I
can remember an imperfect technic beam in a set I bought once.  But
out of more than one hundred sets and 300,000 pieces, I will not
complain about one bad.

Their primary quality control on the packaging is as far as I know
simply to weigh the bags which go into the sets.

Play well,

Jacob
--
City X'ers delivery van (building instructions):
             http://lego.jacob-sparre.dk/CityXers/Kassevogn/

I have not ever had a missing Piece, either. Had a bad one, once, from a set
that was in a crushed box. The piece was bent because of it. Didn't even
dawn on me to call Lego and ask for a replacement..just went to Bricklink.


the MAdd1!!!


ha

control?

When I first got 6082 Fire Breathing Fortress one of the door hinge
pieces had a bent little hinge piece and i contacted lego and they sent
me a new piece for it.
I think i have also previously contacted them about a piece that broke
in my 8810 Cafe Racer and they sent out a replacement for it.
Both these cases were years ago so their policies on doing this now may
have changed.

Start here for your replacement parts:
http://www.lego.com/eng/service/replacementparts.asp

Lego is eager to please you with service as well as quality.
IMO

Bob

--
http://www.ozbricks.com/bobfay/