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- Posted on
Dale Stewart posted on August 16, 2005, 9:16 pm
Hi
Because of the problems with poor customer service with the amateur
robotics magazine Servo, I am publishing my email correspondence
regarding issues that have been handled very badly. Hopefully this will
resolve these issues and prevent these problems happening to others. It
is a great magazine, but clearly there are serious issues that need to
be addressed with customer service.
:-]
Cheers
Dale
---------------------------------------------------------------------------------------------------------------------------------------
Well Servo has screwed up AGAIN!!!
The May issue was sent, but the June or July issues have NOT been sent.
August may be on the way ( I just received my August NutsnVolts today )
so who knows?
I am reallly holding back from exploding and publishing these problems
on my website and on News Groups that I frequent - more than likely I
will do it anyway. When subscriptions drop then maybe things will get done.
I am very, very angry that simple solutions are not being implemented,
and reflects an unprofessional attitude. It also represents a
disrespectful attitude to me the customer.
All it takes is some real effort and application to do a task well - it
is not rocket science.
This time I would like this issue to be handled by a competent, senior
person, and INSIST that a copy of this email to be given to the board of
directors of the company, and an acknowledgement sent to me that they
have received it.
It is about time someone took responsibility and accepted the consequences.
Thank you
Dale Stewart
Colleen Alcorn wrote:
> Dear Mr Stewart,
>
> I apologize for all the confusion surrounding your order to Servo
magazine. I am in the process of correcting your account and sending you
the May and June issues of Servo magazine. It seems that when we
received your initial order in January 2005 we put your information in
to receive our sister magazine of Nuts and Volts. I have canceled that
subscription and started your Servo magazine account.
> Again, I apologize for the inconvenience.Please let me know if you
have any other questions or concerns.
>
> Thank you,
> Colleen Alcorn
> Customer Service
> calcorn@espcomp.com
> -----Original Message-----
> From: Dale T Stewart [mailto:daleste@tpg.com.au]
> Sent: Monday, July 11, 2005 8:50 PM
> To: Larry Lemieux
> Subject: [Fwd: Re: May and June Issues not Received]
> Importance: High
>
>
> Hi
> I would like to say that I enjoy the magazine very much. However, I
have had problems with orders and my subscription that have detracted
from this. In particular, lost orders, lost subscription, and poor
records management.
>
> I forward emails relating to a current problem with my subscription,
which began in February this year. I have not received May and June
issues, but have received March and April. I would appreciate that
management be informed of these problems, with a view to fix them so as
to prevent similar incidents in the future.
> Thank you
>
> Cheers
> Dale Stewart, Australia
>
>
----------------------------------------------------------------------------------------------------------------------------------------------
>
> There will be no further inconvenience on my part. YOU will be
inconvenienced because I am saying that you must search through YOUR
transaction records to match my name and VISA card to the transaction on
the date (Australian Time) shown below. It is YOUR responsibility to
ensure that any problem caused by your department
> is fixed.
> I do not have a hard copy of my VISA statement. I have cut and pasted
from the electronic VISA statement from my online account. I will NOT:
>
> 1. Go to my bank and request a hard copy
> 2. Have to pay around $15 to go to the post office to have to fax you
a copy of my statement.
> 24-Feb-2005
>
>
> 2202 USD000000004295;
> RETAIL PURCHASE;
> T AND L PUBLICATI,909-371-8497
>
>
> This, and my word should be sufficient to get my issues that have
been delayed, and my subscription continued.
> If this is not resolved, then as requested before, I wish this issue
escalated to senior staff.
>
> Dale Stewart
>
> Servo wrote:
> Dear Dale Stewart:
>
>
> I apologize for the inconvenience.
>
> However, I'd searched our files to see if there was already
an active subscription in our database but nothing could be found. This
is very well due to the fact that we are the new subscription
fulfillment department for Servo magazine and had most of the files
transferred in late April 2005; you file in particular, was not one of
the files, which is the reason we've requested a copy of your credit
card statement.
>
>
> After obtaining your credit card statement, we'll have proof
of the subscription purchase and will activate a Servo account in you name.
>
> The fax is 818-487-4550 Attn Angela.
>
>
> Thank you for your patience.
>
> Sincerely,
>
>
> Angela
> Email Customer Service
>
>
>
>
> -----Original Message-----
> From: Dale T Stewart [mailto:daleste@tpg.com.au]
> Sent: Friday, July 08, 2005 8:29 PM
> To: Servo
> Subject: Re: May and June Issues not Received
> Importance: High
> NO!!!
>
> I do NOT want to have to pay for another subscription.
> I have had problems with Servo magazine orders before due to
inadequate system of records management, and am VERY ANGRY that you are
suggesting that I have to pay for another subscription.
>
> The March and April issues had arrived. I just checked my bank
statement, and my VISA card was debited USD 42.95 (subscription price)
on 24/02/05 Australian Timeto T & L publications. Your company sent me
an email dated 22/02/05 Australian Time.
> I want this issue directed to a senior staff person to be
resolved. And I also want to discuss with them the woefully inadequte
back office systems and poor customer service.
>
> Thank you
> Dale Stewart
>
> Servo wrote:
>Dear Dale Stewart:
>
>
>Thank you for the email.
>
>We are still unable to locate a subscription to Servo magazine. Do you
want
>
>us to enter a new subscription for. Please provide the payment information
>from the first time you'd subscribed.
>
>
>The fax is 818-487-4550 Attn Angela.
>
>Sincerely,
>
>
>Angela
>Email Customer Service
>
>
>-----Original Message-----
>From: Dale T Stewart [mailto:daleste@tpg.com.au]
>
>Sent: Thursday, July 07, 2005 8:51 PM
>To: Servo
>
>Subject: Re: May and June Issues not Received
>Importance: High
>
>
>
>Angela
>
>No, I don't have my subscription number. It was not included in the
>
>email confirmation sent to me 22/02/05 (Australian Time).
>
>Thank you
>
>
>Dale Stewart
>
>Servo wrote:
>
>
>
>>Dear Dale Stewart:
>>
>>Thank you for the email.
>>
>>
>>Please advise if you have the account number from a the mailing label
of an
>>old issue. It will begin with the letters SV and be followed by six
digits.
>>
>>
>>Please forward it to servo@espcomp.com.
>>
>>Sincerely,
>>
>>
>>Angela
>>Email Customer Service
>>
>>
>>-----Original Message-----
>>From: Dale T Stewart [mailto:daleste@tpg.com.au]
>>
>>Sent: Tuesday, July 05, 2005 12:02 AM
>>To: servo@espcomp.com
>>
>>Subject: May and June Issues not Received
>>Importance: High
>>
>>
>>
>>Hi
>>
>>I have not received the May and June issues of Servo.
>>
>>
>>Details:
>>
>>Dale T Stewart
>>
>>1/86 Central Ave
>>Oak Flats 2529
>>
>>New South Wales
>>AUSTRALIA
>>
>>
>>Thank you
>>
>>Dale Stewart
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>
>
>
>
>
>
> Subject:
> Re: May and June Issues not Received
> From:
> Date:
> Mon, 11 Jul 2005 20:33:32 -0700
> To:
> To:
>
> There will be no further inconvenience on my part. YOU will be
inconvenienced because I am saying that you must search through YOUR
transaction records to match my name and VISA card to the transaction on
the date (Australian Time) shown below. It is YOUR responsibility to
ensure that any problem caused by your department
> is fixed.
> I do not have a hard copy of my VISA statement. I have cut and pasted
from the electronic VISA statement from my online account. I will NOT:
>
> 1. Go to my bank and request a hard copy
> 2. Have to pay around $15 to go to the post office to have to fax you
a copy of my statement.
>
> 24-Feb-2005 2202 USD000000004295;
> RETAIL PURCHASE;
> T AND L PUBLICATI,909-371-8497
> My VISA card number is ,<SNIP>
> This, and my word should be sufficient to get my issues that have
been delayed, and my subscription continued.
>
> If this is not resolved, then as requested before, I wish this issue
escalated to senior staff.
> Dale Stewart
>
> Servo wrote:
>
>> Dear Dale Stewart:
>> I apologize for the inconvenience.
>>
>> However, I'd searched our files to see if there was already
an active subscription in our database but nothing could be found. This
is very well due to the fact that we are the new subscription
fulfillment department for Servo magazine and had most of the files
transferred in late April 2005; you file in particular, was not one of
the files, which is the reason we've requested a copy of your credit
card statement.
>> After obtaining your credit card statement, we'll have proof
of the subscription purchase and will activate a Servo account in you name.
>>
>> The fax is 818-487-4550 Attn Angela.
>> Thank you for your patience.
>>
>> Sincerely,
>> Angela
>> Email Customer Service
>>
>>
>> -----Original Message-----
>> From: Dale T Stewart [mailto:daleste@tpg.com.au]
>> Sent: Friday, July 08, 2005 8:29 PM
>> To: Servo
>> Subject: Re: May and June Issues not Received
>> Importance: High
>>
>> NO!!!
>> I do NOT want to have to pay for another subscription.
>>
>> I have had problems with Servo magazine orders before due to
inadequate system of records management, and am VERY ANGRY that you are
suggesting that I have to pay for another subscription.
>> The March and April issues had arrived. I just checked my bank
statement, and my VISA card was debited USD 42.95 (subscription price)
on 24/02/05 Australian Timeto T & L publications. Your company sent me
an email dated 22/02/05 Australian Time.
>>
>> I want this issue directed to a senior staff person to be
resolved. And I also want to discuss with them the woefully inadequte
back office systems and poor customer service.
>> Thank you
>>
>> Dale Stewart
>> Servo wrote:
>>
>>>Dear Dale Stewart:
>>>Thank you for the email.
>>>
>>>We are still unable to locate a subscription to Servo magazine. Do
you want
>>>us to enter a new subscription for. Please provide the payment
information
>>>from the first time you'd subscribed.
>>>The fax is 818-487-4550 Attn Angela.
>>>
>>>Sincerely,
>>>Angela
>>>Email Customer Service
>>>
>>>-----Original Message-----
>>>From: Dale T Stewart [mailto:daleste@tpg.com.au]
>>>Sent: Thursday, July 07, 2005 8:51 PM
>>>To: Servo
>>>Subject: Re: May and June Issues not Received
>>>Importance: High
>>>
>>>Angela
>>>No, I don't have my subscription number. It was not included in the
>>>email confirmation sent to me 22/02/05 (Australian Time).
>>>
>>>Thank you
>>>Dale Stewart
>>>
>>>Servo wrote:
>>>
>>>>Dear Dale Stewart:
>>>>
>>>>Thank you for the email.
>>>>Please advise if you have the account number from a the mailing
label of an
>>>>old issue. It will begin with the letters SV and be followed by six
digits.
>>>>
>>>>Please forward it to servo@espcomp.com.
>>>>Sincerely,
>>>>
>>>>Angela
>>>>Email Customer Service
>>>>-----Original Message-----
>>>>From: Dale T Stewart [mailto:daleste@tpg.com.au]
>>>>Sent: Tuesday, July 05, 2005 12:02 AM
>>>>To: servo@espcomp.com
>>>>Subject: May and June Issues not Received
>>>>Importance: High
>>>>
>>>>Hi
>>>>
>>>>I have not received the May and June issues of Servo.
>>>>Details:
>>>>
>>>>Dale T Stewart
>>>>1/86 Central Ave
>>>>Oak Flats 2529
>>>>New South Wales
>>>>AUSTRALIA
>>>>Thank you
>>>>
>>>>Dale Stewart
>>>>
>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>>
Because of the problems with poor customer service with the amateur
robotics magazine Servo, I am publishing my email correspondence
regarding issues that have been handled very badly. Hopefully this will
resolve these issues and prevent these problems happening to others. It
is a great magazine, but clearly there are serious issues that need to
be addressed with customer service.
:-]
Cheers
Dale
---------------------------------------------------------------------------------------------------------------------------------------
Well Servo has screwed up AGAIN!!!
The May issue was sent, but the June or July issues have NOT been sent.
August may be on the way ( I just received my August NutsnVolts today )
so who knows?
I am reallly holding back from exploding and publishing these problems
on my website and on News Groups that I frequent - more than likely I
will do it anyway. When subscriptions drop then maybe things will get done.
I am very, very angry that simple solutions are not being implemented,
and reflects an unprofessional attitude. It also represents a
disrespectful attitude to me the customer.
All it takes is some real effort and application to do a task well - it
is not rocket science.
This time I would like this issue to be handled by a competent, senior
person, and INSIST that a copy of this email to be given to the board of
directors of the company, and an acknowledgement sent to me that they
have received it.
It is about time someone took responsibility and accepted the consequences.
Thank you
Dale Stewart
Colleen Alcorn wrote:
> Dear Mr Stewart,
>
> I apologize for all the confusion surrounding your order to Servo
magazine. I am in the process of correcting your account and sending you
the May and June issues of Servo magazine. It seems that when we
received your initial order in January 2005 we put your information in
to receive our sister magazine of Nuts and Volts. I have canceled that
subscription and started your Servo magazine account.
> Again, I apologize for the inconvenience.Please let me know if you
have any other questions or concerns.
>
> Thank you,
> Colleen Alcorn
> Customer Service
> calcorn@espcomp.com
> -----Original Message-----
> From: Dale T Stewart [mailto:daleste@tpg.com.au]
> Sent: Monday, July 11, 2005 8:50 PM
> To: Larry Lemieux
> Subject: [Fwd: Re: May and June Issues not Received]
> Importance: High
>
>
> Hi
> I would like to say that I enjoy the magazine very much. However, I
have had problems with orders and my subscription that have detracted
from this. In particular, lost orders, lost subscription, and poor
records management.
>
> I forward emails relating to a current problem with my subscription,
which began in February this year. I have not received May and June
issues, but have received March and April. I would appreciate that
management be informed of these problems, with a view to fix them so as
to prevent similar incidents in the future.
> Thank you
>
> Cheers
> Dale Stewart, Australia
>
>
----------------------------------------------------------------------------------------------------------------------------------------------
>
> There will be no further inconvenience on my part. YOU will be
inconvenienced because I am saying that you must search through YOUR
transaction records to match my name and VISA card to the transaction on
the date (Australian Time) shown below. It is YOUR responsibility to
ensure that any problem caused by your department
> is fixed.
> I do not have a hard copy of my VISA statement. I have cut and pasted
from the electronic VISA statement from my online account. I will NOT:
>
> 1. Go to my bank and request a hard copy
> 2. Have to pay around $15 to go to the post office to have to fax you
a copy of my statement.
> 24-Feb-2005
>
>
> 2202 USD000000004295;
> RETAIL PURCHASE;
> T AND L PUBLICATI,909-371-8497
>
>
> This, and my word should be sufficient to get my issues that have
been delayed, and my subscription continued.
> If this is not resolved, then as requested before, I wish this issue
escalated to senior staff.
>
> Dale Stewart
>
> Servo wrote:
> Dear Dale Stewart:
>
>
> I apologize for the inconvenience.
>
> However, I'd searched our files to see if there was already
an active subscription in our database but nothing could be found. This
is very well due to the fact that we are the new subscription
fulfillment department for Servo magazine and had most of the files
transferred in late April 2005; you file in particular, was not one of
the files, which is the reason we've requested a copy of your credit
card statement.
>
>
> After obtaining your credit card statement, we'll have proof
of the subscription purchase and will activate a Servo account in you name.
>
> The fax is 818-487-4550 Attn Angela.
>
>
> Thank you for your patience.
>
> Sincerely,
>
>
> Angela
> Email Customer Service
>
>
>
>
> -----Original Message-----
> From: Dale T Stewart [mailto:daleste@tpg.com.au]
> Sent: Friday, July 08, 2005 8:29 PM
> To: Servo
> Subject: Re: May and June Issues not Received
> Importance: High
> NO!!!
>
> I do NOT want to have to pay for another subscription.
> I have had problems with Servo magazine orders before due to
inadequate system of records management, and am VERY ANGRY that you are
suggesting that I have to pay for another subscription.
>
> The March and April issues had arrived. I just checked my bank
statement, and my VISA card was debited USD 42.95 (subscription price)
on 24/02/05 Australian Timeto T & L publications. Your company sent me
an email dated 22/02/05 Australian Time.
> I want this issue directed to a senior staff person to be
resolved. And I also want to discuss with them the woefully inadequte
back office systems and poor customer service.
>
> Thank you
> Dale Stewart
>
> Servo wrote:
>Dear Dale Stewart:
>
>
>Thank you for the email.
>
>We are still unable to locate a subscription to Servo magazine. Do you
want
>
>us to enter a new subscription for. Please provide the payment information
>from the first time you'd subscribed.
>
>
>The fax is 818-487-4550 Attn Angela.
>
>Sincerely,
>
>
>Angela
>Email Customer Service
>
>
>-----Original Message-----
>From: Dale T Stewart [mailto:daleste@tpg.com.au]
>
>Sent: Thursday, July 07, 2005 8:51 PM
>To: Servo
>
>Subject: Re: May and June Issues not Received
>Importance: High
>
>
>
>Angela
>
>No, I don't have my subscription number. It was not included in the
>
>email confirmation sent to me 22/02/05 (Australian Time).
>
>Thank you
>
>
>Dale Stewart
>
>Servo wrote:
>
>
>
>>Dear Dale Stewart:
>>
>>Thank you for the email.
>>
>>
>>Please advise if you have the account number from a the mailing label
of an
>>old issue. It will begin with the letters SV and be followed by six
digits.
>>
>>
>>Please forward it to servo@espcomp.com.
>>
>>Sincerely,
>>
>>
>>Angela
>>Email Customer Service
>>
>>
>>-----Original Message-----
>>From: Dale T Stewart [mailto:daleste@tpg.com.au]
>>
>>Sent: Tuesday, July 05, 2005 12:02 AM
>>To: servo@espcomp.com
>>
>>Subject: May and June Issues not Received
>>Importance: High
>>
>>
>>
>>Hi
>>
>>I have not received the May and June issues of Servo.
>>
>>
>>Details:
>>
>>Dale T Stewart
>>
>>1/86 Central Ave
>>Oak Flats 2529
>>
>>New South Wales
>>AUSTRALIA
>>
>>
>>Thank you
>>
>>Dale Stewart
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>
>
>
>
>
>
> Subject:
> Re: May and June Issues not Received
> From:
> Date:
> Mon, 11 Jul 2005 20:33:32 -0700
> To:
> To:
>
> There will be no further inconvenience on my part. YOU will be
inconvenienced because I am saying that you must search through YOUR
transaction records to match my name and VISA card to the transaction on
the date (Australian Time) shown below. It is YOUR responsibility to
ensure that any problem caused by your department
> is fixed.
> I do not have a hard copy of my VISA statement. I have cut and pasted
from the electronic VISA statement from my online account. I will NOT:
>
> 1. Go to my bank and request a hard copy
> 2. Have to pay around $15 to go to the post office to have to fax you
a copy of my statement.
>
> 24-Feb-2005 2202 USD000000004295;
> RETAIL PURCHASE;
> T AND L PUBLICATI,909-371-8497
> My VISA card number is ,<SNIP>
> This, and my word should be sufficient to get my issues that have
been delayed, and my subscription continued.
>
> If this is not resolved, then as requested before, I wish this issue
escalated to senior staff.
> Dale Stewart
>
> Servo wrote:
>
>> Dear Dale Stewart:
>> I apologize for the inconvenience.
>>
>> However, I'd searched our files to see if there was already
an active subscription in our database but nothing could be found. This
is very well due to the fact that we are the new subscription
fulfillment department for Servo magazine and had most of the files
transferred in late April 2005; you file in particular, was not one of
the files, which is the reason we've requested a copy of your credit
card statement.
>> After obtaining your credit card statement, we'll have proof
of the subscription purchase and will activate a Servo account in you name.
>>
>> The fax is 818-487-4550 Attn Angela.
>> Thank you for your patience.
>>
>> Sincerely,
>> Angela
>> Email Customer Service
>>
>>
>> -----Original Message-----
>> From: Dale T Stewart [mailto:daleste@tpg.com.au]
>> Sent: Friday, July 08, 2005 8:29 PM
>> To: Servo
>> Subject: Re: May and June Issues not Received
>> Importance: High
>>
>> NO!!!
>> I do NOT want to have to pay for another subscription.
>>
>> I have had problems with Servo magazine orders before due to
inadequate system of records management, and am VERY ANGRY that you are
suggesting that I have to pay for another subscription.
>> The March and April issues had arrived. I just checked my bank
statement, and my VISA card was debited USD 42.95 (subscription price)
on 24/02/05 Australian Timeto T & L publications. Your company sent me
an email dated 22/02/05 Australian Time.
>>
>> I want this issue directed to a senior staff person to be
resolved. And I also want to discuss with them the woefully inadequte
back office systems and poor customer service.
>> Thank you
>>
>> Dale Stewart
>> Servo wrote:
>>
>>>Dear Dale Stewart:
>>>Thank you for the email.
>>>
>>>We are still unable to locate a subscription to Servo magazine. Do
you want
>>>us to enter a new subscription for. Please provide the payment
information
>>>from the first time you'd subscribed.
>>>The fax is 818-487-4550 Attn Angela.
>>>
>>>Sincerely,
>>>Angela
>>>Email Customer Service
>>>
>>>-----Original Message-----
>>>From: Dale T Stewart [mailto:daleste@tpg.com.au]
>>>Sent: Thursday, July 07, 2005 8:51 PM
>>>To: Servo
>>>Subject: Re: May and June Issues not Received
>>>Importance: High
>>>
>>>Angela
>>>No, I don't have my subscription number. It was not included in the
>>>email confirmation sent to me 22/02/05 (Australian Time).
>>>
>>>Thank you
>>>Dale Stewart
>>>
>>>Servo wrote:
>>>
>>>>Dear Dale Stewart:
>>>>
>>>>Thank you for the email.
>>>>Please advise if you have the account number from a the mailing
label of an
>>>>old issue. It will begin with the letters SV and be followed by six
digits.
>>>>
>>>>Please forward it to servo@espcomp.com.
>>>>Sincerely,
>>>>
>>>>Angela
>>>>Email Customer Service
>>>>-----Original Message-----
>>>>From: Dale T Stewart [mailto:daleste@tpg.com.au]
>>>>Sent: Tuesday, July 05, 2005 12:02 AM
>>>>To: servo@espcomp.com
>>>>Subject: May and June Issues not Received
>>>>Importance: High
>>>>
>>>>Hi
>>>>
>>>>I have not received the May and June issues of Servo.
>>>>Details:
>>>>
>>>>Dale T Stewart
>>>>1/86 Central Ave
>>>>Oak Flats 2529
>>>>New South Wales
>>>>AUSTRALIA
>>>>Thank you
>>>>
>>>>Dale Stewart
>>>>
>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>>
invalid posted on
Re: Servo magazine - Good Magazine: Crap Customer!!!
Dale Stewart wrote:
You acted like an asshole from your very first email. Servo magazine
should give you a full refund including issues recieved[1], set up a
block so that they never accept any subscription request using your
credit card or delivered to your address, block all email your email
address, and return any snail mail you send unopened.
You have been SHOUTING IN ALL CAPS, using! mutiple!! exclaimation!!!
points!!!!, threatening to badmouth them on the web and Usenet, calling
them names, and demanding that your issue be brought before the board
of directors. Perhaps becoming an ex-customer will teach you that this
is not an effective way to resolve customer service issues.
Note [1]: They may not be able to give you that refund, because they
don't have a record of it and because you refuse to provide the info.
Eljin posted on
Re: Servo magazine - Good Magazine: Crap Customer!!!
bottom to top.
Now, the only place that I see he screwed up is when they asked him for
a certain number starting with a V something on his address label where
the magazine itself was mailed to him, he answered back that the
particular number was never sent to him in email.
That was an easy enough mistake to make considering he was blazing mad
at them already and obviously misread the instructions.
They on the other hand should be the ones to take responsibility for the
problem and try harder to resolve it. This is something that "Customer
Service" departments here in the US and now across the globe are mot
encouraged to do, since the loss of one customer to a company that
services several thousand per day, is considered an "Acceptable Loss
Margin". Just another example of the general lack of respect we foster
towards each other nowadays.
Remember that thing your grandfather always shouted about..."The
customer is always right..." Well after having worked in the customer
service field for a decade and a half now, I find that more often than
not it is correct. Even the customer who is actively trying to screw
your company, usually is doing it because of some wrong he/she perceives
as having been done to them. It is usually a mistake in communications
or bookkeeping or both that leads people to this end.
Generally a calm head that has been paying attention to the details can
find out the true nature of the problem, satisfy the customer and
hopefully arrange matters so that it doesn't happen again.
I will now climb off of my soapbox and slink away quietly to my little
corner where I spend most of my time laughing at people like you.
Eljin
invalid@example.com wrote:
Re: Servo magazine - Good Magazine: Crap Customer!!!
Here is the confirmation email from Servo. If it is studied, it does not
contain any
subscription number, which complicated matters. This gives evidence of one
problem with the system used.
I suggest you read my post again and note that the first email is after
3 months and quite a few emails ( there were more than I actually
posted) and much frustration on my part. It is a customer's right to
complain when they are not happy.
It is the company's responsibility to ensure there are adequate systems
in place that make the employees job
easier and effective. By raising issues to the board of directors, or
senior management, things hopefully are more likely to change, rather
than being ignored by indifferent or incompetent employees, or being
"swept under the carpet". I also had problems with orders with
NutsnVolts - a
T&L Publications company, which is the same as associated with Servo.
So clearly there are inadequate systems that need to be analysed and
addressed.
A person also has the right to publish their concerns freely in public
forums. This is a principle in my country and in those that prize liberty.
I believe I have not used any rude, abusive or vulgar language - unlike you.
:-]
Cheers
Dale Stewart
Re: Servo magazine - Good Magazine: Crap Customer!!!
By the way, they did not send the February issue as I had requested (
near the bottom ).
This is ANOTHER scew-up with T&L Publications system ( capitals intended ).
I rest my case.
: -]
Cheers
Dale Stewart
--------------------------------------------------------------------
Servo Subscription
Promotion Code:
Shipping Information
First Name: DALE
Last Name: STEWART
Company:
Address: <snip>
Address 2:
State/Province: None
Postal Code: 2529
Country: Australia
Phone Number: <snip>
Fax Number:
Email Address: daleste@tpg.com.au
Billing Information
First Name: DALE
Last Name: STEWART
Address 2:
City: <snip>
State/Province: None
Country: Australia
Phone Number: <snip>
Fax Number:
Email Address: daleste@tpg.com.au
Name on Card: DALE STEWART
Card Type: Visa
Expiration
Month:<snip>
Year: 06
Subscription Information
Term: Forgein-1 42.95
Type: New Subscription
Subscriber Number: [ SCREW UP ]
Comments:
Please include the February issue and bill me extra. I authorize such
amount.
[ SCREW UP ]
Thanks
Dale
joecoin posted on
Re: Servo magazine - Good Magazine: Crap Customer!!!
Well heck, now you got me worried, since I just subscribed.
Thanks a lot, geez.
Joe
aiiadict posted on
Re: Servo magazine - Good Magazine: Crap Customer Service
sent me only 4 issues of a 1 year subscription. They keep
telling me to "call the Post Office".
Rich
Alex Gibson posted on
Re: Servo magazine - Good Magazine: Crap Customer Service
Had the same thing happen ,
ended up subscribing to both Nuts and Volts and Servo mags though.
Maybe its something about Australian subscriptions ?
Are they offering an electronic edition yet(like circuitcellar) ?
Circuitcellar is another very good one.
http://www.circuitcellar.com/
http://www.circuitcellar.com/electronic-edition/
Managed to get a free subscriotion for all engineering society members at
uni
that wanted one.
Alex
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