Dear O Scale Model Train Owners,
I purchased my son (whom is only 2.5 years old and crazy about trains) a Lionel Nickel Plate Road Super Freight set 6-31962 for Christmas. It is our first step together into what I hope will be a fun hobby for us for years to come.
Right out of the box, I had problems with the set. The smoke generator on the caboose is broken. The RealSounds and CrewTalk in the tender are defective. Lionel told me that it would be a 4 week turn around time, but realistically, we all know that could grow to 6 weeks this time of season. I decided to take the defective components to a certified Lionel Service Center about 2 miles from my house. He has to send away for parts, so I'm probably going to be without the train for 2-3 weeks. The shop owner was very nice, but didn't seem at all that enthusiastic about fixing another defective train that was DOA on Christmas. I guess I wouldn't be that happy either if I had to fix that amount of stuff for no compensation other than advertising on the Lionel web sight. I am considering returning the set in favor of one made by someone else like MTH, Atlas, KLine, or any of the others, but before I do, I'd like to get some feedback.
I would like to get some feedback as to who is happy or not happy with the various manufactures of O Scale trains. Please take a few minutes to let me know on or off list of what your experiences were like with the quality of product and services with any or all of the O Scale manufactures.
Thanks.
Peter Rohrman