We've been a faithful Hub City gearbox user here, we have literally hundereds of them in use on our production lines and generally have been quite satisfied with the in-service performance of the gearboxes. It's the order lead time, and service from Hub City that has us concerned.
Recently we ordered 6 of thier Helical Inline boxes, quoted delivery time 2-3 weeks, 10 weeks later I was assured they'd ship the upcoming Friday. Upon delivery, it was noted that they delivered the 4000-series rather than the 2000-series which we ordered... Neither I nor my vendor knew of this change and no one from Hub City informed us of a Ratio change We use a pair of these in a synchronized drive, sharing the load. It's do-able, but a little notice would have been appreciated, especially on a late, $10,000 order.
Also, of the 6 boxes ordered there were supposed to be 2 identical, and
4 identical, of the four, they sent one with the obviously wrong motor flange... We had to send it back, we did everything they told us to do, it's been sitting on their receiving dock for 3 weeks because *we* didn't write the RGA number on the outside of the box...hmmm.Anybody had better *service* from gearbox suppliers?
Thanks