OT - Gearboxes suppliers...

We've been a faithful Hub City gearbox user here, we have literally hundereds of them in use on our production lines and generally have been
quite satisfied with the in-service performance of the gearboxes. It's the order lead time, and service from Hub City that has us concerned.
Recently we ordered 6 of thier Helical Inline boxes, quoted delivery time 2-3 weeks, 10 weeks later I was assured they'd ship the upcoming Friday. Upon delivery, it was noted that they delivered the 4000-series rather than the 2000-series which we ordered... Neither I nor my vendor knew of this change and no one from Hub City informed us of a Ratio change We use a pair of these in a synchronized drive, sharing the load. It's do-able, but a little notice would have been appreciated, especially on a late, $10,000 order.
Also, of the 6 boxes ordered there were supposed to be 2 identical, and 4 identical, of the four, they sent one with the obviously wrong motor flange... We had to send it back, we did everything they told us to do, it's been sitting on their receiving dock for 3 weeks because *we* didn't write the RGA number on the outside of the box...hmmm.
Anybody had better *service* from gearbox suppliers?
Thanks
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We don't seem to have those kind of problems with Hub City.
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Consider yourself lucky! We currently put up with about a 26 week lead time to recieve our gearboxes. We can almost build an entire line in the same amount of time that it takes to get our gearboxes in. We have looked and looked, I don't believe there is a great gearbox vendor out there.
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We manufacture gearboxes and we have a on time delivery and satisfaction of ~98%. (www.precipart.com) Unfortunately, most of what we make are high tech/aerospace gearboxes and are a lot smaller/lower hp than what your looking for. However, there are plenty of great vendors/mfrs out there. I would recommend getting a hold of the AGMA's "Gear Industry Directory & Product Guide" that list all mfrs of loose gears, gearboxes, etc. It lists the companies by size capability, not just gearboxes. If you want , I could scan the gearbox section pages and send to you.
Let me know...
Scott

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IYM wrote:

-------------------------------- Scott, if you end up scanning the gearbox section I'd like a copy also. Don't want to put you to any trouble, but we need a good supplier at my new place of employment, and I have a need to source another gearbox pretty soon. I'll have a look on Monday to see whether it's something that you guys might source -- right now I don't have the specs. Cost is an issue, though, and as OEMs of high tech stuff including stuff for aerospace, your price is probably going to knock you out of the running. This is low tech (and low torque, low speeds) and they want to spend less than $500 if at all possible. You may not even sell anything that cheap.
Best wishes, Mark
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Try SEW. Gearmotors of just about any type http://www.seweurodrive.com /
--
Neville Williams
Z-Axis Design - NZ
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..and for the models, just look here. http://www.drivecad.com /
Real ones supplied in a day or so.

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