When I started my Dish Network service a couple years ago, I paid the extra fee for the equipment ($49.95) instead of being obligated to continue service for a year.
A few months ago my Dish Network receiver broke, push the button and the power light wouldn't come on. Didn't see a fuse on the back and didn't want to take it apart.
Before the next bill was due I called Dish Network and they offered that I could pay for equipment protection plans, etc and get the receiver replaced, on an on, any option they offered had a significant cost. I wasn't interested in increasing my monthly bill or paying much for a receiver because I could switch to DirecTV and get free installation.
After that I told them that I wanted to cancel my Dish Network service, they said something about they would leave it activated for a few days in case I changed my mind. I figure it was so they wouldn't have to refund my partial month. Then recently I get a bill from them for last months service and the next months service. I couldn't tell that they didn't shut off my service because my receiver doesn't work.
Anyway, after I contacted them for online chat, they offered to send me a replacement receiver for free. I asked them why they didn't make that offer when I called them, they didn't have an answer. Anyway but this time they had me aggravated enough with them that I told them I wasn't interested, I already was being charged for 2 months service I didn't get.
Now they are sending me a box to send the broken receiver back to them, I have to pay $15 to ship it plus for the last month of service because they didn't shut off my service the last time I asked them. When I went from DirecTV to Dish Network I never had to send my equipment back to them, is it true that my equipment, that I paid $49 for, is leased and I have to return it? I don't feel I should pay for the last month of service because I called when my balance due was $0.00 and told them I wanted to cancel the service, now they want me to pay because they didn't cancel my service when I asked.
RogerN