"Let the stuttering Chinese guy explain it to you"
Before the days of politically correct speech, Saturday Night Live had an on-going skit that dealt with all complaints by having a stuttering Chinese guy who spoke little English "explain it to you".
Have you called an 800 number with a complaint, or warranty question? Have you tried to cancel an order or service? Most likely you were given the SNL treatment. Rather than speaking with a concerned employee of the company you called, chances are you were connected to a "call center" in India, The Philippines, or some other exotic location, where the labor is dirt cheap.
I propose a new acronym FHLEM (Foreign Hourly Laborer Exasperating Me). My first encounter with FHLEM occurred last month when I attempted to cancel my America On Line account. I followed the directions on the screen and called the 800 number as directed. I reached a FHLEM in India. I expressed my desire to cancel my service. This was just the start of a long and fruitless journey!
She proceeded to ask me why I was terminating my AOL account. I explained the reason was twofold, first I was upset at the telemarketers calling me "as a valued AOL customer" (exempt from the no call list because of a prior business relationship) and second I now was hooked up on BroadBand service from Pond Branch Telephone. Alas, she had heard these flimsy excuses before and was more than willing to deal with them.
I actually timed the phone call, and at the end of seventeen minutes and endless offers of free months of service, being the old curmudgeon I am, replied "Look cancel the service! This conversation is ended" I won't bore you with the details of how I told her I would no longer continue with AOL if they gave me free service for life.
This month the Credit card statement arrives, and once again I am billed for AOL! I called a known USA number for AOL and asked, nay demanded, to speak to a supervisor. She told me the account had not been cancelled because "I had not completed the cancellation process." Apparently the Chinese guy has to fully explain it to you in a thirty-minute process.
Once I explained that I was the publisher of the Gilbert News, located twenty minutes away from the capital, and sans satisfaction, I would be at the desk of the States Attorney General with my complaint within the hour. She relented and gave me a cancellation number. No need to tell her I have exactly nine hundred seventy three subscribers at last count!
My second call of the day to get technical support for a network router ended up in the Philippines, but that's a story for another day.