Anyone have any experience dealing with Zeiss' aftermarket service group? We had our Sheffield CMM retrofitted w/ Calypso in January
2006. There have been a TON of problems, bugs, etc.The problem is that I can't get anyone to come down from Detroit (I'm in Cleveland) to even diagnose the problems.
They were supposed to have their German development team over here the week of July 17th and someone in my plant, when I called to confirm I got the big blow off only to receive a call later in the week to the effect they would keep me up to date and someone would be down here the next week to install patches (for problems that I'm not sure that they've actually even seen nonetheless). Well, you guessed it, no followup, no one has been in my plant.
The firm that was representing them has since stopped selling the retrofits, although they are helping us as much as possible. They have suggested calling the division VP, which I have done, to no avail, or to file a complaint against their ISO Certification, which I feel would do little more than to totally end the relationship, if you could call it that.
Anyonr have any ideas?