Is it normal for the printed tile on the PlayStation set to face the wrong way?

It is almost certainly a production batch issue, and you aren't crazy for noticing. The orientation error on those small printed tiles has become fairly common, especially on certain appliance-style sets. The printed piece itself is fine; it's just that a specific run of tiles came out inverted relative to the stud pattern. If you find that the tile is genuinely upside down, you can usually tell by comparing it to other pieces from the same set, or even just by knowing the common printing quirks of that production period. But seriously, the orientation doesn't change the functionality of the brick itself, just how the graphic appears. You definitely do not need to keep second-guessing your build; the error is in the tile, not your assembly.

Regarding customer service, yes, they will replace it for free. This is a known manufacturing defect on some lines of sets, and LEGO typically handles these swaps without any hassle. You usually just need to send a photo of the incorrect tile and the set number to support, and they'll ship out a corrected replacement piece. Some people choose to keep the error tile anyway, because they've found that these misprints are actually great pieces for completely different MOCs (My Own Creations) where the logo or text wouldn't matter at all. But if you want it to look exactly right in your finished console, contacting support is the simplest path forward. It's a quick fix and a well-documented issue for their support team.

I've had some strange manufacturing issues myself, but they weren't about the tile being upside down. I remember one kit where the color of a specific part just looked completley off compared to what the pictures showed in the booklet. It was supposed to be a vibrant blue, but the actual piece was kind of a faded, duller shade. It really throws off the look of the section, making the build feel kinda inconsistent. I keep wondering if that was just bad plastic dye in that run, or if there's some tolerance for color difference. Maybe I should try asking support about that too, even if it's just a color swap!

I totally get the frustration of that small detail messing up the whole look. I once had an issue where a technic pin seemed off, but it wasn't the color or the print. The hole itself was slightly misaligned with the stud pattern, so the whole piece didn't sit flush even though it was supposed to. It's maddening when you're following directions perfectly and still something feels slightly 'off' in the assembly.

It just makes you wonder how many micro-errors sneak into big runs of parts before they even get shipped out. I guess if I ran into something like that again, I'd just take a super close photo of the affected connection before trying to swap it.

Same thing happened to me with a printed tile on my retro TV build last year. What settled it for me was pulling up the digital version of the instructions on my phone and zooming way in on that step. The screen render showed the tile the same way my physical booklet did, so at least there the two agreed with each other. Funny part was the render itself had the logo upright, wich meant my booklet art was the odd one out, not the tile. I ended up keeping mine flipped the way it looked right and honestly stopped noticing after a week. Zooming in on the digital steps might settle which version is the mistake for you too.

I remember when this was a bigger deal, but honestly, you just learned to accept the little hiccups. Back in the day, if a tile was slightly off or a mold had a tiny quirk, we just called it part of the game. We learned to work around it and focus on the overall build rather than agonizing over one single printed piece.

It seems like everyone today wants everything spot on, but sometimes those tiny errors are just character. If the console still looks great from across the room, why bother with the hassle of sending it back?