Grizzly customer service

I bought a Grizzly 12x36 gear head lathe in July of 02. I have been happy with the machine, no problems until 4 weeks ago, then the motor quit! I had been concerned about this very thing due to the many posting regarding motors from China. The motor, like the lathe was warranted for one year. I was going for try to find a USA made motor for it but when I checked the shaft it was metric, would mean I would also need a new pulley. So I called Grizzly's customer service prepared to buy a new motor from them. I explained the problem, the guy said the motor is bad and it should not be after 16 months of light use. (I am just a hobby user) He told me to send the metal tag off of the old motor and they would send me a new one, no charge! New motor arrived pre paid; now the lathe runs fine again. I believe that Grizzly went beyond what that were required to do and have customer service that is true "customer service".

Paul in NE Ohio (happily making chips with the Grizzly again)

Reply to
Paul Hiers
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I heartily agree, they went beyond their obligation. Smart thing to do, keep the customer happy.

However, you could experience the same thing at some date in the future, so it might be a good idea to make a sleeve that will adapt your metric motor pulley to the fractional inch size shaft of an American made motor, assuming the fractional shaft is smaller than the metric one, that is. That way you can buy one that will be reliable and not have to find a pulley to fit. It's real easy to do, but make sure you do it all in one setup and then part it off to length. You'll guarantee concentricity that way. I'd suggest boring it, not drilling and reaming, in order to keep it concentric.

If, by chance, the pulley has set screw(s) that bear on a flat on the motor shaft, you can drill clearance holes that allow them to pass through the bushing, or if there's a keyway and key, you can cut a corresponding split in the bushing. If the shaft has neither, and the screw(s) bear directly on the shaft, a thin split in the bushing alone will suffice, allowing the bushing to clamp much like a collet when the screws are tightened.

If the replacement shaft is larger, you could always bore the pulley, though how you'd do that without a motor remains unknown. Slow business when turning the chuck by hand!


Reply to
Harold & Susan Vordos

My new lathe is an Enco 12 X 36.. Extremely light use and one day I was making a cut, shut it off to measure how I was doing. Ot wouldn;t restart. I was having some problems (Old age) so I just let it sit ???????????????????? Talked to Marty E who promptly drove out to Apache Junction to look it over. He discovered a faulty capacitor. He went to Grainger, bought a new capacitorand 2 nites later he had the lathe purring along nicely. Thanks Marty....

Paul in AJ AZ

Reply to

Reply to
Constant Velocity

Thanks for the tips Harold. The motor shaft is keyed and then at the inner end of the pulley there is a small set screw that is tightened against the shaft. Kinda strange I thought. I think since Grizzly didn't want me to send the old motor back I will have it repaired at a local motor rebuilder and have a spare. I doubt that I will ever need it as I have maybe six tools with chinese motors, some 6 years old and no problems with them.

Paul in NE OHIO where the snow started flying today.

Happy Thankgiving to all.

Reply to
Paul Hiers

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