I bought a Grizzly 12x36 gear head lathe in July of 02. I have been happy with the machine, no problems until 4 weeks ago, then the motor quit! I had been concerned about this very thing due to the many posting regarding motors from China. The motor, like the lathe was warranted for one year. I was going for try to find a USA made motor for it but when I checked the shaft it was metric, would mean I would also need a new pulley. So I called Grizzly's customer service prepared to buy a new motor from them. I explained the problem, the guy said the motor is bad and it should not be after 16 months of light use. (I am just a hobby user) He told me to send the metal tag off of the old motor and they would send me a new one, no charge! New motor arrived pre paid; now the lathe runs fine again. I believe that Grizzly went beyond what that were required to do and have customer service that is true "customer service".
Paul in NE Ohio (happily making chips with the Grizzly again)