We had a customer bring in a very late model Jet drill press with an accidentally broken head casting (he tipped it over.) WMH Tool Group (Jet) sent out a new casting but we found it wouldn't fit. There had been a change in the casting recently and the parts did not interchange. The Chinese manufacturer of the drill press denies any casting change so Jet had an elegant solution. They refunded the modest amount paid for the replacement casting, telling me to discard it, and are sending my customer a completely new drill press. It does pay to do business with a quality importer. Leigh@MarMachine
- posted
18 years ago