OT Nupla-Flex hammers --The best there is!

Beg to differ, I use Lixie. I like the feel of a hammer with a wood handle. I have a Nupla, which I used for some time, but after going wood, it rarely gets used. The deadblows I really have no use for are those cast types. Got one once, used it a bit, gave it away. POS.

That is pretty cool they sent the tips. Reminds me of the way things used to be.

michael

You didn't pay attention to the first part. The home made hammer, that is. Wooden handle. Makes for the best of all hammers, just as you say.

The cast types. I assume you mean lead hammers. Not bad hammers if you don't mind spending a couple hours per week casting hammers. :-) I have a life, don't need that to be happy.

Cool? I'll say. Yes, it does remind you of the good old days. It's often hard to get service you've bargained for. Getting something you didn't request, nor expect, is really the icing on the cake as far as I'm concerned. I was totally impressed by their kind offering.

Harold

I've got a pair of Lindstrom side cutters and pliers. After a few years use a spring broke on the pliers. I rang the importers and they sent me a couple of replacements FOC. I replaced the springs and and am still using them, 25 years after buying them.

Leon

I thought that might be the case. The 'send' button is rather unforgiving. [{:~)

I was thinking of the plastic type, ie: Comp-Cast. Have a lead one with a piece of pipe for the handle I picked up somewhere in my journey. Looks like hell, but right handy at times.

mj

It's called building customer goodwill and a lot of companies today don't understand it. The cost of tracking down a parts supplier close by and referring a customer to them probably was close to the cost of simply sticking parts in the mail. The profit margins on one set of small parts is probably as close to nil as doesn't matter, the cost of invoicing would probably exceed their cost. On the other hand, I never heard of either company before these posts, none of the local suppliers I use has their lines, so it's low-cost advertising and freebies show they care about their customers.

Stan

Lindstrom is a Swedish manufacturer of very high quality tools, especially electronic pliers and cutters:

On Tue, 15 Jun 2004 23:23:01 -0700, "Harold & Susan Vordos" shouted from the rooftop:

It's nice that they sent the inserts, but no response to a query is unforgivably bad customer service.

-Carl "If you don't have enemies, you don't have character"-Paul Newman

I thought it was a strange way to do business, too, but sure as hell let them off the hook when I found the surprise package.

Can't help but wonder if it was handed from desk to desk until someone had the brilliant idea to simply send some tips. Regardless, I'm very impressed with these people. I recall a few years back when I was still running my business. I made inquiries on my letterhead to six businesses. Three of the six companies I contacted didn't respond. Need I tell you how underwhelmed I am with the attitude of many businesses today? These guys look pretty damned good by contrast.

Harold