Bachman had done it again!
In addition to building great Spectrum products, they back them with one of the best service departments of any company I know. Over the years, I've return several products to Bachman for service, once for a broken wire, once for a part that just wore out, and a couple of times for damage that I had caused, and each time they've repaired or replaced the damaged unit quickly and with no hassle. I've dealt with Sonny and Bridget and they're both great people to work with.
In this day of caveat emptor, it's refreshing to find a company that their products with the kind of service that attracts and holds customers. I won't hesitate to buy from them again and I can, and do, heartily recommend Bachman Spectrum to other model railroaders without reservation.
Jeff Dippel