If the customer was a nut then the only answer would be to refund the money and write him off and the fact that money is tight is not anyones fault but mine.
I could always use the keys for another job.
It would make more since than going to court in the situation you discribed above. The commercial part of the dispute was settled when I refunded the money instead of bickering with a nut customer over keys that I knew were ok after checking them. The dispute then became personal.
Like I said; I don't think you can compare the two and some people you can never please. These hard headed people are the same people that will put you down to everyone they meet because they didn't get their way and they have an IQ of 50. They would understand a bust in the mouth a lot quicker than a suit.
I think Webb should of sued for a refund. He didn't sell the machine, he bought it and wasn't happy. If you take a Craftsman tool to Sears they will give you your money back and not bicker with you over the why involved, at least here.
The only reason I pick on Gordan is because he got his feelings hurt because someone didn't like the machine that he made. Instead of offering the refund he kept trying to fix it but the light bulb never went off in his head to let him know that after trying to fix it for months the customer wasn't happy. It doesn't matter if Webb was right or wrong, he should have snapped to refund the money after a few months a least instead of continuing to drag it out.