Yesterday I went to buy a new argon bottle. The one I have presently is a 150 cubic foot bottle. They are about $195.00 US new. Asking about the price the guy says why not get the 250? It's only $207.00 US. Sure I say. Only 12 bucks more. So, the fellow helps me load it and then we go into the store so I can pay. Then he tells me he goofed. The 250 bottle is really $297.00. 90 bucks more! Then he says that since he had just told me it was $207.00 a few minutes before he would honor that price. Cool huh? Central welding has some good business ethics. Eric R Snow, Who now has two argon cylinders and won't be running out anty time soon.
Kudos to Central Welding
May 18, 2005
8 Replies
They are currently the best welding supplier in the greater Seattle area. Still family owned.
"Eric R Snow" wrote: (clip)since he had just told me it was $207.00 a few minutes before he would honor that price. Cool huh? ^^^^^^^^^^^^^^^^ Definitely cool. People like that deserve to be treated nice in return. Maybe I'm just strange, but I would have offered to pay the right price, or else let him back out of the deal. We might have ended up splitting the difference, and, of course, if he INSISTED, I would have taken it at the lower price.
I'm not criticizing you--I'm just saying what I think would have made HIM feel good as well as you.
Greetings Leo, Normally I would have insisted on paying the correct price too. But the dynamics of the situation would not allow this and still have the positive feelings all around. First he said sure, we can get that cylinder in your little Dodge Colt hatchback. Then, he remembers that I recently had $65,000.00 worth of work done on my back and wouldn't let me lift my end of the cylinder. As soon as we walked back into the store from the dock he remembered that I bought a Thermal Dynamics Cutmaster 101 last month. Then he noticed he had quoted the wrong price and before I could even open my mouth he said I'd get the lower price. I think even offering to pay more would have insulted him. He was feeling great because he just took a load off my back, gave me a great deal on a cylinder, and recognized me as a repeat customer. There was no way I was gonna spoil his mood. Cheers, Eric
I agree except for their equipment prices. I got significantly better prices from other places in the same city. Airgas for my Miller Syncrowave and Praxair for my Hypertherm plasma cutter. Maybe thats why they are able to sell argon bottles so cheap?
Lane
I don't know much about welding, but my mother used to work for a local, family owned welding supply company and she recalls the owner bemoaning the fact that Wallmart could sell the smaller name brand welders retail for less than what they cost him wholesale. Perhaps Central has the same problem.
"Eric R Snow" wrote: (clip) Normally I would have insisted on paying the correct price too. But the dynamics of the situation would not allow this and still have the positive feelings all around.(clip) ^^^^^^^^^^^^^ Thanks, Eric--now I feel good too.
I went to my local welding supplies shop a couple of months ago to buy some rods. I picked up a couple of packs which came to around £29. Then they couldn't get the credit card machine to work (they'd just been installing those chip-and-pin machines) so the guy said he'd do me a deal and gave me them for £20 cash. I was pretty pleased. Maybe this is a trend among welding stores?
Chris
The local welding shop I use in Chicago has computer they look up pricing on, but I've never seen any paperwork they wasn't done by hand. They just make up pricing for liquid nitrogen since I only get 10liters at a time. Some other local tool supplies are pretty old fashioned as well.
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