You can go to the Ramada web site and provide feedback about the NARAM hotel, but sources say it will be ignored:I'd been meaning to start this thread myself. I was not at all happy with the dump that we held NARAM in. The announcement listed the place as being "Ramada's top-of-the-line Plaza brand". I guess after the dumps called Ramada that we used for NARAM-40 and NARAM-43, this was a step up. The rooms were farther above ground level.
BTW, I did look up "RAMADA" in the dictionary. I was wrong, it isn't French for "nothing works right", but Spanish for "An open or semienclosed shelter roofed with brush or branches, designed especially to provide shade. An open porch or breezeway. An arbor or trellis made of twined branches." Sounds more appropriate for the field, than the hotel.
During the week I also was told that many folks who didn't bother to ask for the NARAM rate of $79 per day paid $69 for the weekend (Fri/Sat) and $59 for the rest of the week. For me, that would be a $130 savings. When I booked my reservation back in March, I specifically asked "Christy" if there were any lower rate available from AARP, AAA, or other, and was told that the NARAM rate was the best they offered any one. The "manager" I spoke to me at checkout lied to me and told me this was not true. Still, I got her to knock off $100 (NOT $130) from my bill for the week. So much for their "best rate or it's free" guarantee.
I intended to file a complaint with Ramada when I got home. When I reviewed my bill to try and find a toll free number to contact them, the number I found was not a reservations number or a customer hotline, but an "opt-out of Ramada SPAM" number. These folks are the absolute scum of the earth opting-in customers without notice, and waiting to fine print at checkout to give you an opt-out oportunity. If you want Ramada to sell your personal information to other scum, sit back and do nothing. To stop it, call877-277-3357. All I got was an answering machine that takes your message. I left an irate message for them. But it also gave me the customer service number, which is 800-828-6644. Call there to let them know how unhappy you were with this "luxury" facility and "luxury" pricing.
Here's a list, from memory, of issues I saw or heard about for this Ramada:
Overcharged above best available rate.
Lobby tile in shambles, hard to move in and out with carts.
Elevators stopped on certain floors all week.
Luggage carts not available. Saturday morning there was ONE cart with over an hour wait.
Only one ice machine worked all week. 2 never worked, and one was wimpy most of the week.
Room phones didn't always work for room to room calls.
Internet flaky. If you had anything but Windoz/IE, it wouldn't work at all. Any connection other than http would drop after 30 seconds to a couple minutes. I had repeated difficulties TELNETing to EISNER to read my mail and news.
The bed sheets were so small they wouldn't stay tucked in over night.
No towels the one time I visited the pool.
My daughter found loose electrical wires in the pool.
The room had no hotel services or local info available. Not even a "do not disturb" sign for the door.
The lobby was inadequate for social gatherings. There was no gathering area available.
I heard a couple reports of the fire stairwells being locked.
I heard at lest one persons room was left wide open by the maid service.
Numerous reservations for connecting or adjacent rooms were botched.
There was no "vendor row" at the hotel
There were no laundry facilities at the hotel
Some folks had to change rooms because of plumbing problems. Those rooms were reissued to other NARAM folks without being repaired.
Some folks had to change rooms mid-week as certain rooms were only available part of the week.
Mildew in bathtubs.
Never got any soap or shampoo replenishment all week.
Any one got anything I missed?
Chad Ring, please submit your contest board RCP to prohibit the use of Ramada Inns for NARAM ASAP. And mark it "EMERGENCY / SAFETY ISSUE". Although it doesn't matter to me, I'll never stay at a ram-it-in again.********** I urge EVERY NARAM participant to call, complain about the conditions, and if you paid the $79 rate all week, ask for a rebate. **********