When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! > -
> I think you must know what I?m talking about. Together, a heavy foreign accent,
> coupled with a lousy phone connection can only mean one thing... An outsourced
> operation, in a place like India, China, The Philippines, etc.; where some
> greedy American corporation is saving a few pieces of Silver and displacing
> American workers in the process.
> -
> The best thing you can do is hang up... look for the companies? on-shore counterpart
> and complain! Tell them you?re sick and tired of sub-standard services by people
> who speak English so poorly that you can hardly communicate... are most often
> poorly trained... have little accountability for the advice they give
you... often can?t be
heard clearly because of a poor satellite phone connection... conveniently block
> their caller-ID... give themselves phony names like ?Tina? or ?Jimmy? (to deceive you
> into thinking they?re local) and most often provide no avenue to escalate an issue
> to someone who can really help.
> -
> Corporations will only end this practice if they see they?re losing their customer
> base as a consequence. Let?s start doing our part by starting a
grass-roots
movement...
> -
> When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!
I don't have a problem with a support analyst having a foreign accent. All I want is to get my problem resolved. But what I DO have a problem with, is American companies' executive management teams and board members whining about their worker bees' salaries and health care costs while they are simultaneously rewarding and celebrating themselves with MULTI-MILLION dollar bonuses!!! Health care expenses for the common worker are too damned expensive, but multi-million dollar bonuses on top of multi-million dollar salaries and perks are not???!!! I find it hard to believe that these people couldn't live comfortably on $200,000.00 per year max. Not to mention the fact that a CEO can help drive a company completely into the ground and walk away from it with a severance package of several million dollars. There's nothing wrong with a global economy business model, but it should be handled in a totally fair and proper manner. As it stands now, it's nothing more than the leaders of big government and big business becoming mega-wealthy at the expense of the common man/woman.
R.M.