Bought a pair of Atlas SD-35s a few years ago, mainly to use them as helpers on my S.P. ore train because it happened that they ran at the same speeds as my Overland locos that are usually the primary power. Except for wearing the plating off some of the drivers in record time, I didn't have any problems with them until last week when one of them sustained a drive-line failure and one of it's trucks ceased to function.
So I disassembled it, discovered that one of the Delrin universal joints next to the motor had snapped in half, dug out the parts list so I could order a new one from Atlas, and dialed their 800 number.
The nice man there told me that (A) the universals in those locos broke on a regular basis, so they had redesigned them, (B) they were out of replacement parts *because* the universals broke on a regular basis, and, (C) they were not going to be getting in any more of these parts at any time in the future.
I asked him if their updated drive line components could be adapted to the ones with the bad universals, and he told me that they didn't interchange as far as he knew. End of exchange.
This brings up a few questions:
- Whatever happened to supporting your products?
- Does Atlas seriously expect everyone who bought one or more of their SD-35s to throw them away like a used Kleenex when a simple part fails?
- Anybody out there need a nicely weathered Southern Pacific SD-35 paperweight?
-Pete