ISP's and other companies claim they supply what "the average customer" wants and it sounds like newsgroup access is moving to the bottom of the list. Boy, it makes you wonder who they class as "the average customer" or what they were smoking at the time! There is also the perennial problem of assuming a user has a lot more basic knowledge than they may actually have. I have learnt to ask, sometimes more than once and then print off as much information as possible. I recently switched to the german News.Individual.net that others who access this newsgroup use. I ran off
20+ pages from the help files to try to cover all possible problems (not my printer ink I would add ). There information is always there but is sometimes hard to find. Some people will back off at the first problem encountered and never bother to try again.JohnR