I started doing business with Tower Hobbies probably 30 years ago, pre internet days, their service was excellent, the best in the business.
Rant ON! I sure can't say that anymore, mainly the only thing that keeps me buying from them is their coupons, they have lots of those and various sale promotions that are pretty good deals, that's the good part.
I do business with a lot of companies, most of them ship same day or next day, so here's a recent experience with 4 separate companies, all the orders placed over about a 1 hour period on a Monday at lunch time, I'm in the central time zone as is Tower.
I ordered a plane from 3D Hobby Shop, shipped within a couple of hours.
I ordered a motor and ESC from Innovative Designs, shipped same day. I ordered the servos and a bunch of other stuff from Tower, order was placed by noon, all items in stock, didn't ship till THURSDAY.
I forgot to order a BEC with my Tower order, I immediately (5 minutes) called Tower to add it to the order, they wouldn't do it, wanted to ship it by their so called "Parts express", I turned that down, I already knew how ridiculously slow that is. So I ordered it from another outfit I have done business with, they shipped it first thing the next morning.
By Thursday at noon I had all the other orders in my hands, Tower hadn't even shipped yet!
Normally UPS is two business days from Tower, for some reason I don't know UPS set a speed record on this shipment, even though their tracking showed it didn't ship till Thursday evening, UPS delivered it Friday evening, usually a Thursday evening shipment from Tower will deliver Tuesday since UPS doesn't do much on the weekends.
I had to place a follow up order for some more stuff the next Monday morning, all small stuff so it shipped "Parts express", this time they shipped next day, which is very unusual for them, but they sent it by UPS Mail Innovations, if you have had any experience with that travesty you know how slow that is, it took UPS and the mail 10 days to deliver that one!
I have placed a total of 4 orders this year with Tower's "Parts express", one took two weeks, one was mailed directly US Mail, I had it two days after Tower mailed it, the third and fourth shipments were by UPS Mail Innovations and both took 10 days to deliver. I don't know what kind of arrangement they have with UPS Mail Innovations, but that service is absolutely horrible! The expression "Parts express" implies they will hop right on it, instead it usually takes them 2-4 days "processing" time, and if they ship it UPS Mail Innovations it takes another 10 days to 2 weeks to deliver, this is unacceptable! :mad:
Rant OFF!