I started doing business with Tower Hobbies probably 30 years ago, pre
internet days, their service was excellent, the best in the business.
I sure can't say that anymore, mainly the only thing that keeps me
buying from them is their coupons, they have lots of those and various
sale promotions that are pretty good deals, that's the good part.
I do business with a lot of companies, most of them ship same day or
next day, so here's a recent experience with 4 separate companies, all
the orders placed over about a 1 hour period on a Monday at lunch time,
I'm in the central time zone as is Tower.
I ordered a plane from 3D Hobby Shop, shipped within a couple of
I ordered a motor and ESC from Innovative Designs, shipped same day.
I ordered the servos and a bunch of other stuff from Tower, order was
placed by noon, all items in stock, didn't ship till THURSDAY.
I forgot to order a BEC with my Tower order, I immediately (5 minutes)
called Tower to add it to the order, they wouldn't do it, wanted to ship
it by their so called "Parts express", I turned that down, I already
knew how ridiculously slow that is. So I ordered it from another outfit
I have done business with, they shipped it first thing the next
By Thursday at noon I had all the other orders in my hands, Tower
hadn't even shipped yet!
Normally UPS is two business days from Tower, for some reason I don't
know UPS set a speed record on this shipment, even though their tracking
showed it didn't ship till Thursday evening, UPS delivered it Friday
evening, usually a Thursday evening shipment from Tower will deliver
Tuesday since UPS doesn't do much on the weekends.
I had to place a follow up order for some more stuff the next Monday
morning, all small stuff so it shipped "Parts express", this time they
shipped next day, which is very unusual for them, but they sent it by
UPS Mail Innovations, if you have had any experience with that travesty
you know how slow that is, it took UPS and the mail 10 days to deliver
I have placed a total of 4 orders this year with Tower's "Parts
express", one took two weeks, one was mailed directly US Mail, I had it
two days after Tower mailed it, the third and fourth shipments were by
UPS Mail Innovations and both took 10 days to deliver. I don't know
what kind of arrangement they have with UPS Mail Innovations, but that
service is absolutely horrible! The expression "Parts express" implies
they will hop right on it, instead it usually takes them 2-4 days
"processing" time, and if they ship it UPS Mail Innovations it takes
another 10 days to 2 weeks to deliver, this is unacceptable! :mad:
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