We do a fair amount of medeco service and installation out of our shop, but have a situation that I can't seem to figure out.
About three weeks ago we received a call for a lawyers office where their key to their medeco bodyguard would go into the cylinder but not turn. The lock was about a year or two old best we could figure. The locksmith on the call tried the usual stuff, lubricate the lock, probe the lock to make sure all the pins were free, tried the key numerous times in case a pin spun around, all to no avail. The people in the office felt that someone might have sabotaged their locks, but we saw no evidence of glue or toothpicks or anything of that nature. At that time we drilled out the lock and got the people in (always fun to drill a bodyguard)
Today, we get a call that they are having the same problem. Again no signs of tampering. the locksmith is there now drilling out this cylinder, which I told him to bring back in tact as best as he can along with all of the other pieces so I can try to figure this mystery out. Anyone ever experience anything like this? Too much coincidence to come across two locks like this in a matter of a month, both in the same location. i would agree with the sabotage part, especially since it's a lawyers office, but just don't see any obvious evidence of that.
thank you