Hi all
Is this a UK only thing?
Had a moment where I thought "This is a crock of ...." and left
questioning whether ever worth coming back to welding work.
This is a general situation - don't construe one Company
There's "health and safety officers" and "project managers" but no
quality control. They cruise up to NDT/NDE towards the end of the
project / build with no quality control then get upset and do
managerial things when those final inspections are declared not
meeting specification.
Like - to a technical mind - in what way does that make sense?
Techniques used for welding are never critically evaluated -
qualitatively and quantitatively - to prove whether or not a welding
solution provides the range of requirements needed (forget "Weld
Procedure Qualification Records" and "Welding Procedure
Specifications" - they are a side-show of no direct relevance to
production welding).
Always centred on the mystique of "learning the magic weave" (sic.)
I worked hard for many years learning techniques and delivering welds
- but came to this moment of - what is there here as I arrive which it
worth the striving I put in?!
Anyone else met this?
Is a UK thing with our "post-industrial" "service economy" "managerial
excellence" way?
The search for "objective verifiable criteria" has lead to a "tick-box
culture" with all sense departed long ago?
Hi all
Is this a UK only thing?
Had a moment where I thought "This is a crock of ...." and left
questioning whether ever worth coming back to welding work.
This is a general situation - don't construe one Company
There's "health and safety officers" and "project managers" but no
quality control. They cruise up to NDT/NDE towards the end of the
project / build with no quality control then get upset and do
managerial things when those final inspections are declared not
meeting specification.
Like - to a technical mind - in what way does that make sense?
Techniques used for welding are never critically evaluated -
qualitatively and quantitatively - to prove whether or not a welding
solution provides the range of requirements needed (forget "Weld
Procedure Qualification Records" and "Welding Procedure
Specifications" - they are a side-show of no direct relevance to
production welding).
Always centred on the mystique of "learning the magic weave" (sic.)
I worked hard for many years learning techniques and delivering welds
- but came to this moment of - what is there here as I arrive which it
worth the striving I put in?!
Anyone else met this?
Is a UK thing with our "post-industrial" "service economy" "managerial
excellence" way?
The search for "objective verifiable criteria" has lead to a "tick-box
culture" with all sense departed long ago?
-----------------------
Complacency->Titanic->blame-shifting
You can see similar issues behind the Tay Bridge collapse. Deficient
fabrication of the column castings and their bracing wasn't properly
supervised or appreciated until too late. The bridge's designer had
succumbed to excessive cost-cutting pressure. The responsible foundry
foreman emigrated out of reach to Australia.
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"Contemporary documentaries claimed Carlisle retired in anger due to Pirrie
not accepting his lifeboat recommendations, if his recommendations were
accepted the overall death toll of the Titanic’s sinking would far lower."
Well, maybe. They didn't have enough time or deck hands to launch, row and
steer all the lifeboats they did have, the last two floated off as the ship
sank. The new and unfamiliar Welin davits which could handle extra lifeboats
(if provided) may have contributed to the delay, as there are reports the
crew fumbled with them.
That's the sort of management vs engineering dynamic I look for in accident
investigations, and sometimes suffered from personally. The RMS Titanic and
the space shuttle Challenger are classic examples. The booster that failed
could have been fabricated locally in one piece but it was politically
necessary to distribute the spending into every state, so they were
sectioned into smaller sizes for shipment from Utah to Florida. Officially
the riskier sectional design was chosen because it was cheaper. However
ICBMs have one-piece casings.
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Here's a great example of arrogant incompetence:
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"Throughout the summer of 1960, minor landslides and earth movements were
noticed. Instead of heeding these warning signs, the Italian government
chose to sue the handful of journalists reporting the problems for
"undermining the social order".
During WW1 Rommel's handful of troops raced down that valley on commandeered
bicycles to keep the fleeing Italians ahead of them from having enough time
to blow up a bridge. It's an incredible adventure story.
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He was brave enough to return after the war to take photos for the book.
I'm just going to say there is always more to the story. The thing is
people generally gravitate to the easiest answer.
Tell a kid who got in trouble for fighting in school that its not ok to
fight unless you have no choice they will ALWAYS say they had no choice.
That's the easiest answer.
In my business people tell me they want a custom mold made, but then
they have no idea what they want or they just want to knockoff somebody
else. That's the easiest answer.
The other day I had a guy contact me who was all over the place with
what he wanted. After going back and forth for a while I asked him, "Do
you want me to just guess, design something up from scratch, let you try
it on for size, and if you don't like take another guess and start over?"
He replied, "That would be great," instead of noticing I was dripping
with sarcasm. That was the easiest answer.
People latch onto the easiest answer.
I don't have to do it today.
Somebody else will do it.
I called in sick that day.
You expect me to think about the job for a second on my day off?
We can blame it on the welder if the weld fails.
The painter will cover it up.
Don't worry about the spec not being adequate. Just do it and we will
charge them for a change order and repairs later.
Tell the subs to "help us out" and fix it for free or we will get other
subs.
Thanks for cautionary note. You are saying "Don't look for a too
clear picture - we all as humans succumb to easiest in-the-moment ways
out" ?
Never-the-less - I have this perception continues:
an organisation full of "health and safety officials" (sic.), "project
managers", etc., cruising up to a final acceptance (rejection)
inspection with no quality control at any stage of the project is
"sub-optimal".
Thanks cautionary point see general human failing - don't expect a
picture as clear as I seem to be seeking.
Interesting examples - as always, enlightening and broadening
perception around the initial point.
I'll go in on just one - the Tay Bridge disaster.
As I understand it...
When the Tay Bridge was build, the engineer Bouch had only wood,
cast-iron and wrought-iron to work with.
Steel as in the Firth of Forth bridge was came after his time and made
all the difference (?).
He knew his bridge was only very marginally good enough. And did not
know - because no-one else did either - that the wind loading
allowance wasn't enough.
Given what was strongly needed was not satisfactorily possible, the
economically necessary bridge was with-limitations - one being the
speed permitted going across that. And it seems custom-and-practice
built-up to exceed / ignore those limits.
I gather that Bouch did what was necessary with what he had.
The mind-test is - "Could a better solution have been produced (then;
at that time)?" to which the clear answer is "No".
As I understand it...
Regards,
Thanks cautionary point see general human failing - don't expect a
picture as clear as I seem to be seeking.
Interesting examples - as always, enlightening and broadening
perception around the initial point.
I'll go in on just one - the Tay Bridge disaster.
As I understand it...
When the Tay Bridge was build, the engineer Bouch had only wood,
cast-iron and wrought-iron to work with.
Steel as in the Firth of Forth bridge was came after his time and made
all the difference (?).
He knew his bridge was only very marginally good enough. And did not
know - because no-one else did either - that the wind loading
allowance wasn't enough.
Given what was strongly needed was not satisfactorily possible, the
economically necessary bridge was with-limitations - one being the
speed permitted going across that. And it seems custom-and-practice
built-up to exceed / ignore those limits.
I gather that Bouch did what was necessary with what he had.
The mind-test is - "Could a better solution have been produced (then;
at that time)?" to which the clear answer is "No".
As I understand it...
Regards,
------------------------------
Bouch had designed and Gikes Wilson had built very durable wrought + cast
iron bridges when not under such intense cost-cutting pressure from railway
management.
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"It was completed in 1860 and was demolished in 1963."
Modern bridges may not last that long:
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The evidence suggests that the wind did not push the train into the
uprights, which would have shredded the wooden carriages, or tilt the intact
column assemblies off their marginal base attachment. It would have
decreased the compression load on the upwind columns and increased it on the
downwind columns, along with increasing the tension on half of the
diagonals. The abundance of broken cast iron lugs found on the piers points
to multiple (progressive?) tension failures of the diagonal cross bracing
attachments, though if the holes had been properly cast undersized and then
reamed instead of being left as-cast with conical draft (to remove the
pattern) that concentrated the tension on one side they should have retained
an adequate safety margin. Bouch's designated inspector was a mason who
understood the supporting piers but was inadequately familiar with metal.
Insufficient testing of the nature of the river bottom increased the cost of
the piers and may have forced short-cuts elsewhere. The US Army calls that
the 6 P's, Prior Planning Prevents Piss-Poor Performance.
It appears that evidence was damaged during recovery and lost during the
Blitz, so the reason the columns collapsed nearly straight down may never be
known. I suspect that "hammer blow" pounding from the loco's unbalanced
drive links caused the bridge to deteriorate. That would have been the
reason for the speed limit, since the vertical force increases as the square
of speed.
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Piston and linkage fore/aft oscillation tends to make the loco vibrate
sideways. The drive wheels can be over-balanced to minimize it at the cost
of increasing the vertical oscillation, hammer blow, which is less
objectionable to riders. Bridge painters noticed considerable vibration when
a train passed over, possibly as much as 2".
The Tay bridge is a good example of management squeezing costs until
something fails. Bouch had also designed a bridge over the Forth, which was
abandoned after the Tay collapse.
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"By mid-1867 the NBR was nearly bankrupt, and all work on the Forth and Tay
bridges was stopped."
............
Thanks cautionary point see general human failing - don't expect a
picture as clear as I seem to be seeking.
-------------
I think the pattern is that we learn from and don't repeat major mistakes,
so the remaining problems are unusual accumulations of multiple small
deficiencies that don't individually seem serious enough to pay to correct.
In your case the substantial cost of a highly qualified, certified,
in-process inspector may have been deemed unnecessary if the workers' skill
is usually adequate to pass final test.
Would you take the job of telling other welders their work wasn't good
enough?
My wife was an in-process visual inspector of electronic assemblies until
she was promoted to programming and operating automated final test
equipment, and not replaced.
I was the final test tech for a batch of prototype electric vehicle battery
packs that had a higher than expected defect rate. For each defect the
engineer and I had to choose between me or the production crew making the
repair. Hopefully the production crew would learn from and not repeat
mistakes, but they were mechanical assemblers with little knowledge of
electricity and didn't understand why they were wrong, so usually I fixed
the problem, faster than explaining everything to them and waiting for them
to finish.
No one has ever bothered to inspect my work, they just assume it's good. I'm
not that confident and double-check myself. Although I've been doing my own
car and motorcycle repairs for 50 years I signed up for night classes in
tune-ups and brakes to correct any bad habits I may have acquired.
The evidence suggests that the wind did not push the train into the
uprights, which would have shredded the wooden carriages, or tilt the intact
column assemblies off their marginal base attachment...
----------------------
Here is a reference for my statements.
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"Law concluded that the bridge as designed if perfect in execution would not
have failed in the way seen(Cochrane went further; it 'would be standing
now')."
The event amply supports your complaint about lack of in-process inspection.
The foreman -should- do it but he is also responsible for staying on
schedule and minimizing expenses, both of which are more visible to
management than quality control. Add in a desperate customer on the verge of
bankruptcy and not paying you, and it's understandable that a foreman or
inspector would be driven to drink or flee to Australia.
"Burning-on" is repairing a defect by forming a sand mold around it and
pouring in molten iron, hoping it melts into and bonds with the existing
metal. Pattern edges are beveled or tapered (draft) so they won't break the
sand of the mold when they are removed. Beaumont Egg (a corruption of French
Beaumontage) is like Bondo, a cosmetic hole filler with no strength.
In Vermont there is a Lemon Fair river, a corruption of the French for The
Green Mountains, Les Monts Verts.
Thanks for cautionary note. You are saying "Don't look for a too
clear picture - we all as humans succumb to easiest in-the-moment ways
out" ?
Never-the-less - I have this perception continues:
an organisation full of "health and safety officials" (sic.), "project
managers", etc., cruising up to a final acceptance (rejection)
inspection with no quality control at any stage of the project is
"sub-optimal".
---------------------
Here is another example of insufficient supervision.
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I attended a Mensa lecture by one of the investigators, who also described
why our early rockets failed.
The initial design had the core area of the one-piece rods supporting all
levels, and the external threads supporting only one. IIRC the fabricator
didn't have a lathe with enough end clearance to turn down or thread the
entire length of the rods so he divided them without considering that now
the threads and nuts suspending the upper level would bear all of the load.
Notice that the welded channel box beams failed because the welds were
weaker than the rest of the channel.
Hi Jim, everyone
I in general have to defer to your obviously well exercised
experience.
On one conceptual point though, I will come back making another case.
It's this point:
"
In your case the substantial cost of a highly qualified, certified,
in-process inspector may have been deemed unnecessary if the workers'
skill is usually adequate to pass final test.
"
I believe I can offer a depth of experience on this.
Ruefully, in one instance where I was "winding-up" someone, I was
horrified perceiving I'd overdone it when his face turned dark red and
the blood-vessels bulged on his temples as he curled up in a squeal
while absorbing in the visualised and mimed act of strangling me.
The physical transformation was like something in a science-fiction
horror movie - in any other situation you'd need "CGI" to get the
effect.
This related to identically the topic area you mention - quality
control and cost.
Your "in-house" tests do not have to be certified, calibrated, conform
to any Specification (apart from your own), Standards, Codes, etc.
These external things which cost wheelbarrow-loads of money you only
do when you know what the answer will be.
This is where I have been effective, and where there was this dreadful
moment I looked on in horror at.
Your in-house analyses - tests, inspection methods, data analysis,
whatever... - these only need to be effective.
They don't need to conform to anything external or to anything anyone
else says.
So long as they get to the nub of the issue.
No-one even needs to know you are doing them. Only significant matter
is you know you are on a trajectory to passing the final acceptance
evaluation.
This is where others "get it wrong".
At every juncture they reach for Standards, Procedures, etc.
This is what happened to the bulging throbbing blood vessels in his
temples guy.
For three days I'd been saying airily things like "Nah, you're trying
to run before you can walk!" and other even worse apparent trivia -
given they were massively experienced and I was a "newbie" in that
industry. They were just being indulgent - or so it seemed to them.
By the third day, they were seeing it was going to cost millions of GB
Pounds (US Dollars) to get just one result.
They were drifting twoards this realisation when I passed behind this
guy and he was looking at at drawing and I "elatedly" pointed over his
shoulder and cheerfully exclaimed "That is what I was telling you to
do!".
I had been saying make a plate mockup - say a metre long -
representing the "worst" part of a tubular node and do what the ****
you like with it, getting a feel for what the inspection methods can
and cannot do.
Arm yourself with a rich multi-dimensional insight into the properties
of the inspection methods. All costing 2/10ths of ****-all to
acquire.
This is a repeated pattern in my work.
You mention something - the proceduralist desk-bound "in-tray /
out-tray" "engineers" instinctively reach for the Standard(s) and
proclaim
- that must conform to OSI54321
- Procedure 123.456 applies where we do y
- driv.
- more driv.
- driv. again
- etc.
Example - make it real what's been talked about here...
On a project everyone was talking about carbon pickup and Air Arc
Gouging. Requirements (Standards, Specifications); acceptance
criteria; laboratory type tests.
I asked the nearest welding, in their local language, if I could
borrow his angle-grinder and "sparked" the plate and "sparked" the
gouged groove where the prior weld had been removed.
["sparking" - the trail of sparks from grinding a steel gives a lot of
information about composition - of which carbon is the one which
really really really shows]
The Air Arc Gouged groove was like a children's "sparkler" like we
(used to?) wave around at bonfire night - bright and sparkling liek
mad.
Then from "sparking" - a light touch - I gripped the angle-grinder and
ground the gouge, leaving silver metal. then released the pressure
and went back to "sparking" and there was the same low-carbon spark
trail as for the plate - I alternated back and forth between plate and
positions up the groove where I had ground in 30 seconds and the spark
trails were identical.
Answers...
In-house, we allow no carbon pick-up on what we weld
Don't ****-around - we can "spark" this anywhere at any time and
anyone not meeting our internal specification is off the job and out
We trust you all, and you know we know what we are doing. Thanks guys -
please continue...
This has been right through my career.
With the example leading to my "crock of ****" "ray of light on the
road to Damascus" moment - I was thinking of exactly this - **** what
anyone else says - in-house we hold the industrial process tight and
ride it down the centre of the twisty and narrow road. Doing whatever
we feel like which works and costs little which keeps us on that
journey.
Eg. with Aluminium/Aluminum - haven't tried it, but as demonstrated,
thanks YouTube and Jody, oven-cleaner spray is a perfectly
satisfactory etchant for Aluminium. Which makes sense seeing as oven
cleaners tend to be based on an alkali which saponifies (turns into
soap) grease in the over - and as Al is amphoteric (it dissolves in
both acids and alkalis) you can see why this works.
In-house you couldn't give a flying **** what the Standards say the
etchant used should be. So long as what you do works for your
in-house monitoring.
The costs are typically something like a thousandth to a millionth of
the cost of the "accredited" method(s).
This fluency I have in my day-to-day work I am totally amazed to find
is often completely unknown-of in workplaces I walk into.
Well, okay, I worked for a foundry which has its own x-ray bunker, and
again, there was the concept of not a flying **** to be found anywhere
because they were using it for-information-only. ie. all and every
acceptance test if x-ray was subcontracted to an "accredited"
Non-Destructive Testing laboratory, in zero correlation to them having
their own x-ray bunker.
Wow! That was a good rant... :-)
Hopefully there is some sense to be seen in the point I humbly (?!!)
submit to make?
Final larf - bid follow by a smart project leader, he lead me into a
part of their facility which had nothing to do with the project I was
working on. When credulity was already under strain, he then gestured
for me to duck and proceeded bent-over under a rusty framework and
grating. In the middle of whose expanse was a little ladder - which
took me up into a a fully-functioning welding test facility, concealed
in the volume of a large apparently abandoned piece of equipment. It
was like something out of a "James Bond" movie :-) There were
double-figures of welders and technicians working there, under
suspended lights on chains illuminating its concealed space. I could
see big test weldments which I recognised as matching parts of the
project I was the representative for.
It was explained that everyone else was so zealous about invoking
"OSI54321", etc. (yes, I had more than see that to be the case) that
they kept this facility secret so they could develop their
manufacturing techniques unimpeded.
So - I am not entirely alone in the perception I lay out before you.
With warmest best wishes,
Rich S
This is where others "get it wrong".
At every juncture they reach for Standards, Procedures, etc.
----------------------
This drives the paper-pushing approach:
formatting link
When I had to learn ISO-9001 compliance I interpreted it as a crutch and
alibi to protect management.
.........
Example - make it real what's been talked about here...
On a project everyone was talking about carbon pickup and Air Arc
Gouging. Requirements (Standards, Specifications); acceptance
criteria; laboratory type tests.
I asked the nearest welding, in their local language, if I could
borrow his angle-grinder and "sparked" the plate and "sparked" the
gouged groove where the prior weld had been removed.
["sparking" - the trail of sparks from grinding a steel gives a lot of
information about composition - of which carbon is the one which
really really really shows]
The Air Arc Gouged groove was like a children's "sparkler" like we
(used to?) wave around at bonfire night - bright and sparkling liek
mad.
Then from "sparking" - a light touch - I gripped the angle-grinder and
ground the gouge, leaving silver metal. then released the pressure
and went back to "sparking" and there was the same low-carbon spark
trail as for the plate - I alternated back and forth between plate and
positions up the groove where I had ground in 30 seconds and the spark
trails were identical.
Answers...
In-house, we allow no carbon pick-up on what we weld
Don't ****-around - we can "spark" this anywhere at any time and
anyone not meeting our internal specification is off the job and out
We trust you all, and you know we know what we are doing. Thanks guys -
please continue...
This has been right through my career.
-------------------
The problem with your Master Craftsman approach is that it leaves with you,
unwritten judgmental skills don't become a permanent part of corporate
memory. Understanding them and also being able to clearly record them is a
rare right+left brain skill and the reason I write and post so much here,
for practice.
The techniques of expert craftsmanship are evident in relics older than
1000BC, yet they weren't permanently written down until relatively recently.
formatting link
It's really difficult to pretend that you don't know what you do, so you can
explain the right things to a beginner. When I was building theatre scenery
I practiced walking out into the auditorium and trying to view the set as if
for the first time, and detect any negative first impressions.
The Cats movie is a good example, I bought the DVD after its price fell and
found that the creepy horror-show initial impressions vanished upon seeing
it again. I'm sure those who worked on the CGI became too familiar to catch
the first-glance snake and spider visuals. I don't see them any more and can
enjoy the fine performances.
To some degree yes.
Me: I don't want to get into a deep conversation so I'll throw out some
platitudes.
You: I want somebody to voluntarily go above and beyond the normal
human condition and set real engineered standards rather than stepping
up myself and asking for them.
Your boss: (maybe your boss's boss) Ignore the fact that their is no
real engineered spec. We will charge them to fix it later.
Unfortunately that is atleast the part the fault of government.
Unfortunately with a focus on short term safety (yours) they ignore a
need for long term safety (mine when I drive over the bridge you built).
It may also be a function of liability and cost. How much will it
cost your company if I drive over your bridge and die, vs how much it
will cost to hire a real engineering team. I'm half way talented and
skilled so it will cost a pretty penny (atleast in the states) if
negligence kills me, but that's a one time payout that might not happen.
A real engineering team checking everything and setting real quality
standards is a constant drain on company resources.
A real engineering team checking everything and setting real quality
standards is a constant drain on company resources.
-------------------
When I was testing and repairing field-return medical equipment Lithium
batteries with internal datalogs I noticed that the attention span for
managing them the prescribed way instead of the easy way was typically about
3 months, hardly ever as long as 6. Company safety or QC campaigns after an
incident lasted a similar interval before being quietly forgotten.
W. Edwards Deming said something which I strongly recognise
"If you concentrate on costs, your costs will tend to rise. If you
concentrate on quality, your costs will tend to fall"
Starting my working career in the steel industry in Sheffield in the
early 1980's, these were the survivors of 9 in 10 in the region losing
their jobs - so those left were very wise. They knew that the
tranquility you see - being able to take tea-breaks and discuss things
at leisure - was because you kept variables under tight control. They
knew that if you do not know what's going on and lose control of
processes, it would be the equivalent of your ship crashing into an
iceberg - "things would take a bad turn" (understatement).
That's not saying that these folk did not take tough decisions. Some
of the actions and interventions to leave no easier option that to
move to new operating methods were amazing for their calculated almost
brutality. eg. a furnace needed for "the established method" could be
demolished over the weekend and coming back the next week there was no
choice but to make the new cheaper production route work.
Unfortunately for me, that was *not* the world I moved onwards in. I
learned and took all onboard - absorbing the wisdom - and found I was
now like some lone lunatic in the wilderness in a nation where people
are payed for doing nothing (German limosines driven by people whose
"contribution to the economy" is a miniscular proportion of that
"capable" foreign mechandise they are rewarded with).
Where I get a chance to work and apply my skills, I make sure that
what ships from the loading bay gets follow-up custom.
I can see what you say - but it's a muddy confused world without
purpose, navigation, direction, goals, self-belief, etc.
You are realistically describing the reality; I'm knowing that isn't
you.
W. Edwards Deming said something which I strongly recognise
"If you concentrate on costs, your costs will tend to rise. If you
concentrate on quality, your costs will tend to fall"
Starting my working career in the steel industry in Sheffield in the
early 1980's, these were the survivors of 9 in 10 in the region losing
their jobs - so those left were very wise. They knew that the
tranquility you see - being able to take tea-breaks and discuss things
at leisure - was because you kept variables under tight control. They
knew that if you do not know what's going on and lose control of
processes, it would be the equivalent of your ship crashing into an
iceberg - "things would take a bad turn" (understatement).
That's not saying that these folk did not take tough decisions. Some
of the actions and interventions to leave no easier option that to
move to new operating methods were amazing for their calculated almost
brutality. eg. a furnace needed for "the established method" could be
demolished over the weekend and coming back the next week there was no
choice but to make the new cheaper production route work.
Unfortunately for me, that was *not* the world I moved onwards in. I
learned and took all onboard - absorbing the wisdom - and found I was
now like some lone lunatic in the wilderness in a nation where people
are payed for doing nothing (German limosines driven by people whose
"contribution to the economy" is a miniscular proportion of that
"capable" foreign mechandise they are rewarded with).
Where I get a chance to work and apply my skills, I make sure that
what ships from the loading bay gets follow-up custom.
I can see what you say - but it's a muddy confused world without
purpose, navigation, direction, goals, self-belief, etc.
You are realistically describing the reality; I'm knowing that isn't
you.
------------------------
One of the models I apply to understand and predict human behaviour is that
the less capable a person is, the harder they try to increase their
self-esteem in sometimes irrational ways, such as the zero-sum demeaning of
others or conspicuous consumption. I found it much easier to convince a
Ph.D. that I had a good idea than a workman who clung defensively to what
little he knew.
I was an employer for more than a couple years. I was terrible at it.
I expected people to have some pride in workmanship and expect approval
when they truly deserved it. After struggling with this one day a
technician for another company told me I was deluded. That technicians
wanted to get paid the most amount of money possible for the least
amount of effort period. I thought he was mistaken or perhaps overly
cynical. I kept trying for many years. Still I often found myself
working late and weekends so I could finish the jobs others didn't do,
and do extra work on top so I could afford to pay them for the time they
spent not getting it done. I was making some small progress, but often
it seemed like it was one step forward and two steps back.
The year I had a bad accident on a motorcycle things changed. I was
taking phone calls, and working on my computer from a hospital bed when
I wasn't to doped up on morphine. I had a couple guys and I was trying
to keep getting things done, but it wasn't working. When they put my
morphine on manual only when I pushed the button I quit taking it
preferring to be clear headed and uncomfortable than stupid in a drug
fog. When I got out I found myself almost broke with maxed out credit
cards and customers screaming at me to get jobs done. My employees were
gone. My doctor tried to put me on an anti depressant because it was
bad, but I hated the lack of drive from the drug worse than the
constantly angry buzz arguing with the sad drone in my head.
I was in a wheel chair. I could stand with a leg brace. I had a
titanium rod and 4 titanium pins in my leg, but they couldn't rebuild my
foot. They didn't want me to walk on my foot until it healed. It was
still a maraca inside. There were still pins sticking out of my hand. I
couldn't even begin to drive my service truck. I knew I couldn't do any
real jobs, but I at least had to get service calls done. I put a
sidecar on my backup motorcycle to carry my wheel chair, and put a tool
bag in the trunk. I could drive the side hack, but I couldn't operate
the foot brake. I did service calls.
I was a bit surprised when I rolled into a sleep study lab in my wheel
chair to fix a video system, and they were still nasty with me that it
took a full day for me to get there to take care of them. They had
somebody in their office who kept unplugging a monitor and then plugging
the camera input into the loop output. I tried to show them and every
time they just got angry with me and said it was a crappy system. It
wasn't. I had the same system in other sleep study labs with no issues.
I think a technician was sleeping in the room at night instead of
watching the monitors, and they were unplugging the camera and plugging
it back in when they woke up. I was glad when they said they were going
to get somebody else.
When I rolled into the office of another customer who had been screaming
at me on the phone it brought back a small amount of belief in the human
condition for me. I had never seen a Mexican turn white before. He
probably really thought I was the average technicians and I had been
lying to him about being in the hospital to cover for not taking care of
the low battery on his alarm system. Of course his alarm panel was
above his office with ladder only access. I had to figure out how to
climb the service ladder with one functional leg, and one that wouldn't
bend. I did it, but I don't have as much upper body strength as I
thought I did. At least not configured the right way for that job.
I was nearly broke and didn't know how I could afford to have employees
if I couldn't work at my usual level. I chose not to have any. I took
only jobs I could handle by myself or later with day laborers if I just
needed an extra set of hands. That year I was pretty miserable, but I
made more money working by myself than I had ever made before in my
life. That was only a small surprise. The story tells I have some
drive and ambition. I couldn't work as hard as I used to, and by mid
afternoon I was exhausted so I couldn't work as long as I used to
either. I started taking weekends off, because I needed to recover from
pushing myself all week, and I didn't need to work so I could afford to
pay somebody who wasn't. I was working far fewer hours and making more
money than I ever had before. I never had employees ever again, and I
tried very hard to make sure my company was never dependent on any one
other person or company.
My critique of the average person who works for a wage is not cynical.
It was beaten into me by hard won experience.
I say I made several million dollars in the first 20 years of my
working life, but almost oll of it went into the pockets of numerous
bosses. I worked my ass off for very little thanks and not much more
money. For 10 of those years I had people "working for me" (Some, in
reality were actually WORKING but there were others who, at least for
a short time, just collected pay cheques.)
Finally after a "contract dispute" with an idiot I was working for I
decided if I was going to work for an idiot it was going to be for one
I liked and had respect for.
For the last 29 years I have worked about half as hard for the same
money, taken real holidays (more than a week at a time) for the first
time in my life, and have had time to enjoy life.
I didn't get rich (Thanks to the ridiculous increase in property
values I now have a net value in excess of a million dollars - but a
million isn't anywhere CLOSE to what it used to be!!!!!) but I really
LIKE my boss!!!!!
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