Ok... any of you guys deal with them? There is a Motion Industries shop not far from my house, and I have looked up a couple items on their website, but I haven't done any business with them yet. I was curious how their over all business attitude is, and how they might treat a small purchaser / hobbyist. Yes I know that will vary dramatically from individual to individual, but often its also a reflection of the top down management and customer service attitude.
Dayum..... all's I really care about is a decent return policy..... LOL!!!
But actually, it is a breath of fresh air to talk to a REAL company.... I remember talking to Hariq, about my old surface grinder, or Baldor about their lubrication, and it is real pleasure to be put on the line with a guy who knows the stuff inside and out, and enjoys sharing it. And a rare pleasure.
Visavis these companies -- and more recently, whole municipalities, like NYC with that absurd 311 """"information board"""" -- who do all they can to hide from the public, cuz the only thing they're willing to do is automatically process yer online shopping cart. Fuck dat and fuck them.
I email companies like this, with the message: If you had a fukn phone number, I mighta done business with you.....
Along those lines, MSC and McMaster seem to hold up pretty well -- their front line is pretty knowledgeable, helpful. Ditto a recent visit to the very high-priced Grainger's, who found a part for me that was quite the longshot. And of course charged me dearly for it....
Motion Industries was mentioned in the recent thread Cup Oilers, iirc.
A friend trades with them and likes them for bearings.
Another friend dealt with them regularly and went in one time with an order under their then newly-declared minimum purchase. This was a cash-in-hand, will-call desk encounter. The boss was hard about the declared buy line and he darkens their door no more.
Oops, this following rant I just made was for Applied Industrial Technologies, not MI.
If the Medford, OR store is any indication, I probably won't be back to AIT unless I can't find it anywhere else. They appear to be a strictly retail+ shop and everything they sell is pretty steep. I recommend that you call and talk to them on the phone to get some indication of the attitudes at the store near you. I had stopped by the AIT store because I saw it next to the Costco I visit.
The guy who finally waited on me almost five minutes after I entered the store and stood at the counter (3 other guys on computers who looked up and quickly back to their screens, none of whom were typing, were silent and ignoring) was friendly and knowlegeable, but the SKF bearing was $21, more than I wanted to spend for an idler bearing. I came back to Grants Pass empty handed and got the bearing + an inside snap ring for $7.50 at Neely Bearing a couple days later. Yes, the bearing I bought was an import, but triple the price? The guys looked up and, when they apparently didn't see a multi-thousand dollar sale standing there, ignored me. The guy in GP was busy pressing a bearing, but immediately called out that he'd be right there, and he was friendly and attentive when he got to me about 90 seconds later. He threw in the snap ring gratis. I hadn't gone there the day I shopped AIT because he was closed that Saturday. The great thing about getting older is that you don't lose all the other ages you've been. -- Madeleine L'Engle
Exactly the opposite of what I found up here, both in price and attitude. Weird. (see my rant posted earlier) The great thing about getting older is that you don't lose all the other ages you've been. -- Madeleine L'Engle
After reading the rest of the responses all I can say is, it depends. MI has grown by buying up smaller regional distributors. I've been dealing with my branch for 25 years -- since it was a family business, and I'd run into the son of the owner at a mutual friend's house. He now manages several branches for MI. From my perspective, very little has changed over the years, other than where I send the checks. I mentioned this to the outside sales guy recently and he told me MI generally lets the local branches run things as they see fit.
One good thing about PT distributors is there are so many to choose from. You may have to try a couple before you find one that gives good service to small accounts.
There are a few places around with minimum order policies that I've delt with for decades. I need a onsey-twosie part, one of two things happens. They ignore the minimum charge if I pay cash, or the counterman says "catch".