Ignoramus8543 fired this volley in
The last experience I had with a Snap-On warranty was in 1999. I took
the tool (ratchet handle, also) to a Snap-On truck I saw parked by an
auto-repair. The guy took my information (address, name, phone), and
replaced the tool on the spot!
Since then, I've heard they've gotten more profit-intensive, and have cut
their route owners short; so they might not be so willing these days.
Find a Snap-On truck and do the swap instantly. It's much, much
easier than the fights you get in with the sub-managerial assholes at
Searz, believe me.
To change one's self is sufficient. It's the idiots who want
to change the world who are causing all the trouble.
All depends on the truck. Some are real good, Walk up show them the
tool, they repair/replace (depending on tool) and you walk away (usually
with something else off the truck, or drooling)
Some are being a PIA and will ask you for proof that you bought the tool
new, and not some pawn shop or flea market.
The new guy we have in the area now is so far a good one.
I keep complaining though, I liked the old square handled drivers better
than these new ones. Seem to get a tired/cramped hand using the new ones.
In your case they might even stop by if the driver thinks he can make
Many years ago I bought a snap-on double flaring
tool for doing
brake line flares and the internal threads of the
stripped out clean on the first use. snap-on would
not cover it.
So I peeled back the snap-on label and low and
behold it was
made by Central Tool in China! No more snap-off
A local body shop bought a snap-off welder that
was both wire
feed and tig (scratch start with no hi-freq) for
over $5K and it
turned out to be a major piece of shit...no way to
tell who made it.
My brother in law had a Snap On franchise for a few years back in the
At the time, dealers were supposed to honor any and all warranty
requests as part of their franchise agreement.
However, some dealers were a little reluctant for customers not on their
route, as it temporarily consumed stock, and there was often a
considerable lag and hoops to jump before they were finally reimbursed
or stock was replaced.
If I recall correctly, they did the 'brokens dance' once a month... the
dealer had to first go through that loathsome box and generate a list,
then have his (often reluctant) field manager pick through the filth
and approve said list before submission. This was back when computers
were still new on the trucks, and a lot of stuff was still done
manually... hell, a lot of the dealers of that era didn't even have
computers. The process is probably streamlined by now. All said &
done, brokens alone probably consumed a couple of hours of dealer time a
Dealers who got a complaint/s for refusing to do warranty exchanges were
often summoned to the 'branch office' along with their field manager
where they got to unceremoniously stand on the carpet...
Incidentally, stuff like ratchets were usually not just automatically
replaced. Dealers carried around rebuild kits, and rebuilt them on the
spot... it's not difficult. (They even had a special tool for
compressing the spring/ball assembly in the pear head ratchets.) If
something was wrong with the head/body itself, then the whole thing was
Broken/damaged screwdriver blades were also replaced in the customers
If I remember right, at that time the most warrantied item was 1/2" to
3/8" adapters... probably still is.
Being a dealer is a real chore... they're usually up at the crack of
dawn in a dead run, and don't slow down till late at night... assuming
all is normal. Throw in something like a truck problem, and your out of
business till it's running again. It's a wicked fast cash flow
operation... cash whips in alright, but it whips out too. The 'out' part
is stable & guaranteed. The 'in' part is fragile, with thousands of
unpredictable variables, and is easily & often interrupted.
I could go on, but have to go...
 My brother in law was also one of the first generation of dealers
required to have (and use) a cell phone... however, at that time it was
usually a pager number distributed to customers.