I wish I shared your optimism. I am awaiting collection and refund of the
second dud D1-4 faceplate they sent me. Both were distorted and with
significant casting flaws. In short - useless crap. To send one dud is a
mistake. To send a second unchecked one is stupid and not in any way
reminiscent of service.
Only fair to add that my refund arrived yesterday (minus Paypal fees of
course). I was also told to keep the faceplate for all the use it is.
Blatantly the stress relief was either inadequate or more likely absent. I
can see no good reason for ever dealing with RDG again.
Nr. Exeter, Devon, UK
I've had no service or delivery problems of note with RDG either - but I
have had quality problems.
Mind you, that's not just with RDG, they all fail sometimes - but RDG
do seem a bit worse than the rest.
If I want better quality, and I generally do these days as there is a
lot of rubbish about which isn't worth the cheap price, I usually look
-- Peter Fairbrother
Purely for my own interest I have done that. First step, run a die down the
oversize pin threads (on this set at least the threads are concentric with
the pins). That allows enough play for the plate to pull down evenly. This
gives a consistent runout of 0.0035" at the rim and zero at the centre. Said
error now remains in the same place irrespective of mounting position.
Looking good I thought.
However running a DTI along a radius gives a variation of 8-12 thou (same as
the first plate). The plate is unevenly concave and I confirmed this with a
straight edge (actually the base of a precision level) and feelers. Lack of
Started facing with a 4 thou cut. This runs out more or less (+ or - 1/2" of
radius) around the outer edges of the slots. An 8 thou cut runs out around
the inner edges of the slots (+ or - 1/4" of radius) and a final 12 though
cut finishes the job. Also machined the bore and rim, and marked mounting
However the faceplate always had a casting void partly filled with slag near
the centre and that ran into the bore. The facing revealed several other
small slag inclusions. The first plate was the same.
If it stays flat I might use this item for low-speed light-cuts of light
items but that's not why I bought it.
I've now put it to one side to recheck in a few weeks. Who'll offer odds on
it still being flat?
Neither plate had been examined since it was packed in, presumably, China.
To be told; "This is a new line from abroad so still trying to sort slight
issues out but this will be sorted" means I am paying in money and time to
I'm happy for those who get good service but I am not one of them!
A thought - would, leaving the plate in the bottom of the domestic oven on
a wire tray for a few weeks so periodically, as the oven was used for
cooking, it was heated and then cooled slowly, relieve the strain in it?
On 7/18/2011 9:14 PM, firstname.lastname@example.org wrote:
Can't say I've ever had a problem with them .
I've purchased quite a bit of stuff from them over the last three or
four years service, quality and range of the product for the price has
Much better than the scalpers here in OZ any way.
"I'm not young enough to know everything."
I am no more anonymous than are you, what with you having
chosen a pseudonym based on two gears not enmeshing correctly.
They're not part of this thread, but I've had equally good service
and quality from Chronos and from ARC Eurotrading.
Why be unpleasant?
Well personally I don't set any store by your posts since there is no name
against them. If this was an email list they would just get deleted.
RDG and Arc both make mistakes from time to time, but in general I get better
service from both than I do from some of the 'bigger' suppliers.
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