I don't see any discussion of this time-out thing that PTC has us doing. (sorry if I missed it) I did see an industry analyst who was applauding PTC for being so honest and customer focused about this. I completely agree. It is too bad that PTC couldn't say that they found it. I'm amazed at whomever was running their machine a month ahead! Someone said "THAT is an IT department really on top of things!" I would think they might want to switch it to about 6 months. And hope that PTC thanked them in some very concrete way!!!
Still, it would have been helpful if someone had created a flow chart or something that said...If you are on Windows: go get this NMSD.exe file from the PTC site
-D