They could dump the humans and just use a computer to respond to certain
words. Almost all of the phone help i've gotten in the last few years are
clearly reading from some sort of script or giving preprogrammed responses. i
almost feel bad for them. almost.
: They could dump the humans and just use a computer to respond to certain
Pizza Hut, at least locally, trid that a few years ago. I
don't know how many orders PH lost, and I don't care.
I find pushing the "0" pad generally takes care of the
problem of inorganic voice recognization systems.
Pity I can't handle organic voice recognization systems
the same way...
"I like bad!" Bruce Burden Austin, TX.
This reminds me of a PC programming class I took some years ago. It
was a joke, they spent most of the time explaining how most of their
graduates went to work at the help desk for that same company, and how
all we'd have to do is read a script. Now of course, those jobs have
gone to India.
If we can't even hire our own kids to read a script, we might as well
furl the flags and give it up.
On 12/6/2010 8:47 PM, Musicman59 wrote:> <pre wrap>
I tried calling the Video Professor's number once for a free lesson disc
and got an obviously East Asian female. After about twenty minutes of
spelling everything phonetically for her she wouldn't give me the disc I
was asking for. I hung up then and swore off having anything to do with
Bill Banaszak, MFE Sr.
I have a friend in Ukraine who I send money to about once a
month via Western Union. I used to do it online for my convenience. A
couple of years ago, to increase security, they started asking me
questions regarding past purchases on my Visa card. Apparently, I was
supposed to remember the color of a car I rented 5 years earlier or
the tag number on a car I owned at some point. The first time it
happened, I called them to send it via phone & complain about their
crappy security measure. I got hold of some foreigner who I was trying
to spell nearly everything to & I couldn't understand him either. I
finally asked for someone who could speak better English, got put on
forgotten hold & finally hung up. Short of a very nasty email sent to
their so-called customer service, I've had no phone or email contact
with them. I now just go get cash from my bank & drive to the local
WU. Most times if I ever call a help line & someone who I can barely
understand answers, I just hang up & try later. Sometimes it works,
sometimes it doesn't.
It really sucks when recruiters call and they barely speak English. I work in
a technical field. But some of these fellas are obviously Indian and the
accent is so thick you need a foghorn. I'm torn between just giving up and
trying to hang in there since it is about work. I don't want to be rude, but
who is the moron that hires these marble mouth mutts?
On Mon, 6 Dec 2010 17:47:47 -0800 (PST), Musicman59
I know a guy who works for a call centre up here in the True North.
They're utilized by American abd Canadian companies who want their
customers to actually understand the perso they're talking to. (oddly
enough part of their job is usually to up-sell.....)
The rate of illness, mental stress and breakdown is amazing. They have
an on-call psyche support number....
"Why you cut my cable off?
The bill hasn't been paid.
WHY YOU CUT MY F****** CABLE OFF!!!!!
The bill needs to be paid and they'll hook it back up.....
I WANT IT F******* HOOKED UP NOW!!!!!!"
I'm not appologizing for the call centres, I just thought it might
make you feel better if you knew they get crapped on with a vengence,
And,yes, their responses are scripted and their ass gets fired if they
vary from it. All calls are recorded and monitored live at random
intervals. Great job. eeeeewww :-p
Reminds me of my daughter's job working for the local papers. It's
amazing how many folks resort to profanity because their paper was a
half hour late. She'd counter by being the sweetest little girl she
could be so they'd behave themselves. She was glad to leave and be a
waitress for awhile.
Bill Banaszak, MFE Sr.
Polytechforum.com is a website by engineers for engineers. It is not affiliated with any of manufacturers or vendors discussed here.
All logos and trade names are the property of their respective owners.