Re: Informal Survey

Nov 12, 2003 10 Replies

snip.... Did you buy it or not and what's your average "tone" here?




Bought the software 5 years ago, kept the maintenance in force ever since and rarely complain here because the software never keeps me from finishing a job. I'm an optical instrument designer, so my needs are quite different from the I.D. people. But, being self-(un)employed, I sympathize with anyone who is losing income because of the software's shortcomings.


My biggest complaint is that the bells and whistles seem to take precedence over fixing known problems. Makes me think that new customers are more valuable to SW Corp than old customers. Which may be true -- having made the investment in $ and time makes one less likely to jump to another software package.


Art


Bought the software in 1996 -- even tho, back then, I had full time access to a seat at my major client's site -- just so I could really get to grips with it ( I was tasked with evaluating it as an enterprise-wide proposition), as well as use it for my own work.

Since then, I have kept subscription current right up until this year, and on balance it has helped me earn my living, and certainly kept me interested. I've been heavily involved with the local user group, including editing the newsletter.

However I have been getting progressively frustrated by the reliability issues well traversed on this ng , although not usually by me -- I personally feel unsatisfied venting to a mixture of like-minded people and apologists -- there seems little need to whip up the former and little to be gained by winning over the latter.

I guess that puts me solidly in the non-complaining group

HOWEVER.........

this year I decided to register my protest in the only meaningful way I know, by refraining from renewing my subscription. I will stick with 2003 for as long as I can, and then decide which way to jump.

Don't read on if you just wanted the shortish answer>

The other factor which - in a small but significant way - tipped the balance for me was my concern at the increasingly grim ramifications of being a non-US national using US-sourced software.

I have uncomplainingly accepted that, not being a US citizen, I cannot be trusted to use my seat without a hardware dongle. This is a significant drawback for someone who travels a lot with their seat -- the dongle can easily fail or be lost, turning your laptop into an expensive paperweight, when your VAR is twelve thousand miles away. At least the recent USB dongles are more convenient and reliable, albeit even easier to lose.....

However I was shocked to discover that the licensing agreement for SldWks

2003 required me, as a non-US national, to certify that I would NOT use the software to design nuclear or other weapons of mass destruction.

It is little consolation that I have a non-negotiable lifetime personal rule to walk away from *any* project connected with *any* sort of weapons. I somehow doubt that those who don't share my convictions are refraining from signing the license -- I am therefore, for the purposes of this discussion, indistinguishable from them.

Given that my rights to the software would lapse if I were -deemed- to be engaging in such activities...

Given that should my rights lapse my considerable investment in the software would instantly evaporate - I don't even have the right to sell my seat...

Given that a precedent has been set for such matters to be judged in a unilateral, high-handed and capricious manner, and given I am asked this question because of my non-US status, implying that I automatically present a higher risk factor because of this...

and (delicious irony, double standard warning) Given that I live in a country which is continually (although mercifully, to date, unsuccessfully) leant on by the US to alter our anti-nuclear policies in ways which would allow into our country US nuclear weapons of mass destruction designed in the US on US software.....

Consider this in combination with Microsoft's purposeful movement in the direction of adding terminator genes to system software, to ensure that our ongoing computer use is eventually entirely at Microsoft's discretion.....

Such unbridled power is not rendered innocuous by the fact that it has not ... yet ... been exercised.

It would be premature to use the word "alarming", but I hope the situation -- both in respect of US software, and US foreign and trade policy -- does not deteriorate any further.

I do not relish a world where the US lapses, however gradually, towards a "compound in a hostile world" mentality, where those inside the walls merit protection and those without require control, and any means are justifiable provided they serve either of those ends.

No-one would be more delighted than me to discover that my concerns turn out to be groundless, but please do not mistake this for a situation where words would help to dismantle those concerns. Those concerns will take care of themselves when the behaviour changes, and given that America is a highly responsive democracy, that's essentially up to the American people.

But why should the American people care?

I'm not sure anyone can answer that, and that, now that, that IS a cause for concern.

I work for the "MAN" and he bought it. I complain only when thuroughly annoyed by something that should work. I generally wait for feedback from all the daring people who upgrade to the new SPs right away before upgrading, thus saving myself some of the headache. If I get a workaround I am HAPPY!!!

Corey

Owner Occupier of my seat.

I've paid sub since 97. I don't complain much here because others far more talented seem to get to the bugs first ;-) - and I always stay within my envelope! Its caused by my fear of heights.

Not very computer literate, but I am still amazed that a software system that is meant to be modular in its construction seems to exhibit all the classic signs of a system which is in 'Chaos'

Small change in the software from one SP to the next in some seemingly trivia area of the programme results in a major problems in an unrelated area, if not a total breakdown of the whole programme.

Every release seems to be a white knuckle ride when installing it.

A classic case of 'Chaos Theory' in practice. I think Solidworks would make a great case study for students wanting to learn about chaotic weather systems.

BTW - can any recommend any magic charms that they have used when installing sw2004 SP1 succesfully.

I am just about to try it am I am sure it will require some strong Ju

-Ju Medicine. I have already sacrified the organic chicken when installing sw2003 but I feel the gods will require something stronger for sw2004.

Please send advice by weekend - :-)

Regards

Jonathan Stedman

Company software....Former whiner now trying to work with the system to get all this crap fixed. Am now on blood pressure medication.

bob z. has not purchased this software yet. bob z. has plans to buy a seat so he can go out on his own (sometime in the coming year). bob z. hopes to see a linux port by then. will that happen? 8~)>

bob z. liked to complain about the software a lot because bob z. likes to shine. ya know? bob z. likes to be the man. he wants everybody to look at his prints and say, "yeah, we can build this. no question. no worries. just build it." well, it is awful hard to get your designs perfect when you are constantly struggling with the software. the time starts to run out and no matter how good you are, you *have to* cut corners somewhere.

cost quality timeliness

we can only have two. swx corp doesn't think we need two.

8~)>

-- bob z. p.s. hold your mouth for the war, use it for what's it for...

"people with less brain power than you are doing more difficult things everyday"©

I bitch a lot. But I don't do it here. No one in the ng can help if there is a real problem with the software, so it would be a pointless waste of time, especially if I'm worried about productivity.

I originally bought the software in 97, and then managed a 20 seat installation. Many user problems turn out to be self inflicted or education issues.

matt

Having a few drops of teutonic blood myself, I must confess a mounting Schatnerfreude for those who complain intensely and VOLUNTARILY chose to use 2004 in production and are now suffering.

With all that said - by day a mild mannered employee using company sponsored software/equipment - by night a moonlighter with one self-funded (& maintained) seat. Both activities allow me to afford those luxuries like food and heating the house. Neither could do it alone, although the day job provides the bulk of the income.

General mood - It's good - It's not perfect - It's far from perfect. Over the years SW has made great strides and always delivers, with stumbling as we all know. Veterans should not be surprised at this. There are many unrefined features that could be better - many functions seem to get dead ended too easily.

Beta was there. Those who participated got something fixed from it (maybe - I got a couple things fixed - other things were ignored). We were all invited and no special invitations were made. We chose to volunteer to try to make SW better.

Those among us who complain are permitted - it's their right. Does it do anything? Probably not - It only serves as catharsis. The problem is the catharsis is falling on my shoes . . .

Being in the kvetch-camp does not mean one has escaped hoi polloi, but sometimes it comes across that way.

I also vehemently believe that things that have worked should continue to work, not collapse. It looks like some of those things have collapsed and some people are pissed (but not me yet)!

Regards-

SMA

(sorry - apparently I like to hear myself type)

Schatnerfreude - Joy at the misfortunes of others, particularly William Shatner. cf. Schadenfreude (grin)

The company pays. I just bitch.

Jerry Steiger Tripod Data Systems

Sounds a lot like Bally's business model. Make some money off new customers, shaft the old.

Here now I am to laughing my asses off upon the floor.

If I Stop The Laugh Its Hurt!!!

Habib

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