it's only been a few days since the discussion about SW not communicating and we're getting an email about SP2.1. It was either an accident or they really do listen to this newsgroup and to the users and Vars. If so, great!, then they're hearing all the other gripes too and that's very important.
The email about SP2.1 is a step in the right direction I think. I don't care about PDF but hopefully it does address some of the myriad of other issues. Fingers crossed!