>
>> From someone who has spent the better part of 300K with Dell in the last
>> five years, I have seen none of the problems you describe. Dell's support
>> has been stellar the few times we needed it.
>> In the 100 or so systems and servers I have purchased from Dell, I can count
>> the number of legitimate warranty issues on one hand.
>> Every time it's time to purchase systems, Workstations and servers, I always
>> try to beat Dell for service and overall value. So far, no one has even come >> close.
>> Bill
>>
>
> Such may have been the case in the past, but not any more. Dell went overseas > with
> "customer service" and in so doing effectively trashed the system.
> More corporate greed.
> Dell has also instituted a policy of not helping their customers with software > and
> program problems- specifically assistance in removing spyware and hijackers.
> They will not even direct the customer to a web site that has such information > on it.
> The reason, of course, is that Dell computers come from the point of assembly > with
> Dell proprietary spyware installed !
> This is unconscionable behavior and is yet another reason to avoid Dell > products. It
> is time to get to know the fellow down the street at the local computer store > who can
> sell you a system designed to do exactly what you want it to do and that does > not
> have any vendor spyware installed as do Dells. He is also there to help you > when you
> have a problem, and is generally glad to do so. Much of the time it results > in
> increased sales for him.
> Oh yeah, most of the time he is less expensive than Dell too.
>
> So then, if you think you are getting good service from Dell, wherever you > were
> before must have really sukked indescribably.
Funny there's all this talk about Dell and overseas. Here in Nashville,>> From someone who has spent the better part of 300K with Dell in the last
>> five years, I have seen none of the problems you describe. Dell's support
>> has been stellar the few times we needed it.
>> In the 100 or so systems and servers I have purchased from Dell, I can count
>> the number of legitimate warranty issues on one hand.
>> Every time it's time to purchase systems, Workstations and servers, I always
>> try to beat Dell for service and overall value. So far, no one has even come >> close.
>> Bill
>>
>
> Such may have been the case in the past, but not any more. Dell went overseas > with
> "customer service" and in so doing effectively trashed the system.
> More corporate greed.
> Dell has also instituted a policy of not helping their customers with software > and
> program problems- specifically assistance in removing spyware and hijackers.
> They will not even direct the customer to a web site that has such information > on it.
> The reason, of course, is that Dell computers come from the point of assembly > with
> Dell proprietary spyware installed !
> This is unconscionable behavior and is yet another reason to avoid Dell > products. It
> is time to get to know the fellow down the street at the local computer store > who can
> sell you a system designed to do exactly what you want it to do and that does > not
> have any vendor spyware installed as do Dells. He is also there to help you > when you
> have a problem, and is generally glad to do so. Much of the time it results > in
> increased sales for him.
> Oh yeah, most of the time he is less expensive than Dell too.
>
> So then, if you think you are getting good service from Dell, wherever you > were
> before must have really sukked indescribably.
there are a LOT of people doing phone tech support.