I have just installed a Generac 5244 generator. I bought it from a dealer that does not service in my area (I know, I know....).
I hooked it up (and made absolutely sure everything was done according to the specs...)
About two hours into the break-in phase, it failed. The windings apparently failed (according to a service tech I talked to on the phone). The breaker on the genset never tripped, and I had a Fluke Clamp meter on it the whole time. It is a 16kw LP and 15kwNG unit. I never got above 7.5kw. The generator produces no AC output, and in the bottom of the unit there are pieces of copper wiring that have apparently been burned off.
I live in an area hit by hurricane Rita last year, and the local Generac service people I have had contact with have waiting lists of up to 6 months. The only company that has agreed to take a look at it wants a credit card on file for trip charges ($75 and "fuel surcharges" just to take an initial look at it) and estimates it will take 6 weeks to get it operational (2 weeks to make the initial service call, part needs to be sent to Generac, tested, sent back, schedule follow up).
The dealer, who will remain unnamed at this point, has been of little help. It seems to me that a brand new generator that fails initially should be replaced. I purchased the unit on May 2nd, and still have no resolution. Has anyone had a similar experience, or does anyone have any advice? I just get the runaround with the dealer...
Thanks, Brad