Think "equipotential" grounding.
Tie the earth, the house sits on, and all the equipment shells inside, to
the same potential as the grounded neutral entering your house. No
differences = no shocks.
"The Company" grounds "their neutral" AT THE PIG, at the base of THAT
POLE! Using a huge sheathed or unsheathed, solid copper wire of like #8
size into a 6' or 8' copper clad steel ground rod. That attachment node
is very important!
The COMPANY REQUIRES the CUSTOMER to ground the neutral of "their
service", which should be a direct feed from the aforementioned pole,
ALWAYS at the entrance panel, directly to Earth or Ufer ground via
various accepted methods. Usually a ground rod.