Yesterday I had a customer climb up my _ _ _ for not wanting to guarantee their design would work the way they want. "Its YOUR design. If it works then the mold I make will produce baits that work. If your design does not work then it won't." It was a very unpleasant exchange which ended with me adding three (3) dollars signs to the end of their name on their client file. That is a reminder to me if they ask for future work triple the price or just don't work for them.
Today I had a customer send me a text telling me a friend of his was already on the way to my shop to pick up a mold. I don't operate a retail shop, discourage people from coming by, but will allow it by appointment, and I tell even my friends to call or text me before coming over. While going back and forth with not one, but two people over it and trying not to lose a customer I put the wrong tool in a machine twice wrecking both halves of a mold, and double engraved another mold while not wrecking it, I ordinarily only engrave the side the clamping screws go through. I don't know if I saved the customer or not, but I definitely tossed money in the recycle barrel.
One of the wrong tools also broke. I have spares, but still...
I've now got an aversion to restarting the machines to try again. Maybe I should grab a couple fishing rods and go hit the canal bank instead.
On a positive note. The brass fittings for that outboard on The Tin Can (my 16' jon boat) arrived yesterday.
... and I should really find a way to stick to my rule of leaving my cell phone in the office when I am on the shop floor. (I don't so my wife or my mom can reach me if they have an emergency).