Hi all,
I apologise if this is a bit of a rant, but I seem to have had bad luck recently.
First there was the mag drill. The guy has stopped responding to my e-mails. It was significantly not as described, so I can't see why I should lose money over it, but it looks like I will. If I file a claim with eBay or PayPal, it seems that should the seller offer a refund I'll have to ship it back to Germany at my expense (total loss about £45). I'm not even sure of the eligibility of the item, because I did receive it and although I paid by PayPal, the seller didn't list PayPal in the item description. I am hoping the seller might agree to a partial refund (hopefully 50%) but if not I may try to initiate a chargeback. If I initiate a chargeback, am I obliged to return the drill or can I tell the seller to arrange for a courier to pick it up? Anyone know?
Second, I shipped a hoist which I sold on eBay using Parcel2Go.com. The buyer gave me his address, I checked the address using the Royal Mail address database and shipped the package. Ten days later it arrives back on my doorstep with a sticker attached saying "check address". I check again with the buyer, who confirms that the address is correct and that he received no deliveries or "we missed you" note, and again with the address database. Furthermore, it turns out that the address is on the main street of the town in question. So I phone Parcel2Go.com and explain that I've checked the address, found it to be correct, and politely request that they pick up the parcel and deliver it. "We can, but we'll have to take another payment" says the person on the other end of the phone. I point out that this makes no sense, as it's their fault and I have already paid them to deliver the parcel. No progress. After
20 minutes I get the speak to the manager, who I could almost believe was the same person from their attitude. Manager says the same, but has added arrogance. She suggests that I should've tracked the parcel online and called them when it stopped in the depot for a few days. I explain that I pay them to deliver parcels, so it is their responsibility to deliver them, and also that they could've phoned me to explain the problem as I gave them my number. No progress. I then politely explain that I don't intend to do business with them again unless they sort the problem out. The manager then suggests that my business isn't very important to them as I only spend about £40 a month, then rapidly tries to backtrack when I challenge her. Eventually she puts the phone down on me. I rarely encounter companies with such arrogance and a lack of interest in their failings. Never use them. They deserve a payback. Any ideas?Sorry for the rant!
Chris