Because greed and decieit is accepted and even admired in some urban
areas. The anonymity of internet trading further encourages it.
Folks in the USA are no different than those in the UK in this regard.
You won't get cheated in Starbuck, MN, and I've seen negotiations
between passenger and taxidriver in London (conducted in Urdu or Farsi
I'm not sure which) where the driver asked less than would be fair
but the passenger (my son in law) wouldn't hear of it.
There are no impolite words in his language. That isn't to say that
speakers of that language wouldn't screw you in a New York minute
given anonymity. I don't assert that this is true but it's a definite
possibility. People are people.
People act this way because they are people. While your world is revolving
around the defective drill and postal fee, their world is revolving around
some equally insignificant problem thrust on them by someone else. Your
best bet is to treat each of these little burrs under your saddle as another
tuition payment in the school of life.
My uncle once bought a vacant lot next to a guy, and decided to fence
the property- He brought in a surveyor and it turned out that the neighbor
had planted his tomatoes about a foot over the line. Then a dispute broke
out over this strip of dirt with threats of lawsuits endless talk of de
facto easements etc. etc. The end result was that the neighbor had a stroke
and ended up drooling out his remaining years in a nursing home and my uncle
sold the property to someone else ( unfenced). Moral- keep things in
EdFielder, I take your point that these matters are much less serious
than someone having a stroke. But I still feel that any person or
company who accepts payment in exchange for goods or a service has an
obligation to (a) provide a decent service or goods, and (b) treat their
customers in a helpful and respectful way.
No news on the mag drill, but Parcel2Go.com have pretty much proved
themselves to be the scum of the earth. After much discussion a manager
promised that my parcel would be picked up today and delivered. But they
didn't show up. I now think he lied in order to get me off the phone. I
have even less respect for someone who does this than someone who flatly
refuses to correct their mistakes.
The arrogance of Parcel2Go.com is astounding. They cannot even entertain
the possibility that they failed to deliver a parcel to a valid address
at which a person was waiting to receive the goods. Nor can they even
consider collecting my parcel for a second time without me paying again.
Gunner is right. A Molotov cocktail is richly deserved. I just hope some
punk from Bolton does it before I do...
imagine you can suggest that ...
I filed a complaint with PayPal and part of the process was to enter an
amount I wanted as adjustment. I.e., it is not an all-or-nothing, where
you are just requesting a reversal. In my case, I *really* did not want
to ship it back, so I asked for a partial refund. Much to my
astonishment, I got it!! This was a low feedback seller who did not
have anything to lose by blowing me off, but he paid what I asked. Made
me wonder if PayPal had some kind of leverage that I wasn't aware of.
PS - resold the item on eBay, being honest in its description, and came
out $5 ahead, net. Not worth the aggravation, but not a loss either.
Molotov cocktails- scum of the earth?! Dude you are talking about a few
bucks here not the end of the world. Chill out.
"Christopher Tidy" >
Parcel2Go.com have pretty much proved themselves to be the scum of the
Bolton does it before I do...
Both issues are now concluded. One resolved, one not resolved, but
that's the way it goes I guess.
I sent the package by Royal Mail. Arrived with the guy next day, so
there certainly wasn't a problem with the address. I gave up phoning
Parcel2Go.com. They were useless, so I filed a complaint with PayPal.
They didn't respond to the complaint, so after 10 days I got my money
back. I'm pleased to have the cash, but I certainly won't use them again.
I kept e-mailing the seller of the mag drill, and he kept failing to
respond. Eventually I filed a PayPal dispute but e-mailed the guy to say
that I'd rather resolve the issue directly. He refused, simply stating
that he sent me a "flawless" machine. PayPal e-mailed me to ask for an
independent assessment of the machine. I started thinking about where to
take the machine for such an assessment, but received an e-mail from the
seller first. He said he would not give me a partial refund, and would
only give me a refund in exchange for the drill if I returned it to him
in perfect working order. Obviously I couldn't do this as it is faulty.
He wouldn't even entertain the possibility that there was a fault with
the machine, and accused my of lying and trying to commit fraud.
I called Hougen who said the fault was likely the result of damp and/or
lack of use. Replacement brushes are not too expensive, so I think I
will take this route. I just hope I can chip away the existing seized
brushes as the engineer suggested, but I am still upset at the 12 hours
or so of time this has cost me. The machine was worth less than half
what I paid for it, and I just wanted a working machine.
By the way, Hougen were great to deal with - really friendly and
helpful, and the smaller spares do not seem overly expensive.
I left him scathing (but factual, of course) negative feedback today. He
left me negative feedback saying that I tried to initiate a chargeback.
This isn't actually true as my bank weren't very helpful, but even if it
was it would have been entirely justified. I'm slightly upset to lose my
100% positive feedback as I had a feedback rating of 97, but I had to do
it. Perhaps now I have a negative I'll be less concerned about leaving
negatives for people who screw me, which will be a good thing. Don't buy
from the seller "direktmarkt".
In future I think I will only purchase second hand items over £50 in
value if I can inspect them in person first.
I'm glad it's all over before Christmas. Thanks for listening, folks!
And thank YOU for following up and letting us all know what happened! So
often people post messages here asking for opinions or help and then they
never acknowledge the input of others or let us know how things worked out.
"I'm not grown up enough to be so old!"