To be honest, McMaster isn't the cheapest way to go for parts; but their
service is second-to-none!
I replaced a cylinder on a customer's machine Friday, and noted a small
air leak out a 'port' in the body that was not intended to leak (it's a
hole for insertion of a retaining key, not a flow port). It didn't
adversely affect the operation, but it wasn't right. So I contacted Mead
Fluid Dynamics directly to understand the problem. They allowed as how
it could happen, but was so unusual as to raise some red flags.
They wanted the defective cylinder, in order to do a QC check on it and
their processes. But I bought it from McMaster, and normally, they would
want the return. As is customary, I expected to be billed for the
replacement, then credited for it when the dud was processed. I intended
to offer a copy of the certificate of receipt by Mead as evidence it had
been 'returned' (as it were).
McMaster allowed me to ship the dud to Mead without other 'proof'. They
credited me for the bad, shipped the new one, and don't even require any
corroboration that Mead got the bad one -- "They'll follow up on their
end to ensure this doesn't happen again."
Wow! Where else do you get that sort of service these days?
LLoyd
- posted 7 years ago