It's very nice these days to be able to report excellent service from a company.
I recently bought a 100KVA generating set knowing (as told by the previous owner) that it had an electrical fault. Investigation showed that it was giving only 160v or so off load, and the p/o had said it had been working fine then one day he started it up and got the symptoms I'd seen. Everything pointed to the regulator (takes generator o/p in and creates the direct current for the exciter in a closed loop, adjusting o/p to give the right volts. Measurements showed no drive to the exciter and the generator o/p was due to residual magnetism.
Manufacturer (Contrology) of the regulator went to the wall years ago, and it's a potted unit crawling with leds and 10 turn pots. Turns out that a firm called Roper Electronic Engineering Ltd of Wolverhampton got the manufaturing rights. Call to them revealed they can still make them (£300 +vat) and were happy to test my unit. Off it went by special delivery only to find someone had been pot twiddling and all that was wrong was it wasn't set up right. It was back to me the following day all for £10 +VAT and the carriage.
Top marks for honesty - they could have sold me a new one Top marks for service - excellent rapid turn round
Moral dilema - do I tell the previous owner !!!!!
BTW if anyone has any gen on a Ford 2704ET 6 cyl 150 HP turbo charged diesel engine or its Simms injector pump I'd like to hear from them.
AWEM