I have to give a big thumbs up to Pananvise. Recently while unpacking modeling tools and stuff I unpacked my Panavise to discover a problem. I have the #366 Wide Opening Head, bought it 'cause I figured it would hold almost anything and I was right.
However after removing it from the box, I found that the long threaded bar that the moving head moves on had developed a bow. I had packed it carefully and nothing was laying on it so i was quite perplexed. What was worse was that turning the wheel to move the head had gone from a one finger effort while I seated the model or part with the other hand to needing two hands to turn the thing and moving it even an inch became an ordeal.
I emailed Panavise and was referred to a very nice woman named Jennifer Merrit. After explaining my problem she said to mail it in forthier techs tolook at it and they would make a decision what to do at that time. I even offered to pay for whatever repairs or parts were required.
Just got in the mail today a brand new #366 free of charge. Now that's service.
I should also say I had a similar experience with Badger several years ago. I had mucked up my airbrush before I got proficient at maintaining it. They also repaired/replaced free of charge.
It's nice to know that with all the less than honest business practices we hear about so frequently in the news that two companies that serve our hobby (among others) stand behind thier product so well.
Three cheers for both of them.
I'm a builder, not a collector! I swear.