Hello McFly?!!! Do you guys have any clue what it takes to upgrade your software on multiple workstations? Did you people even consider the fact most IS departments would probably like to upgrade remotely?! The administrative image option sucks too. Now, I have to go to every workstation to upgrade them since it won't accept accessing the CD over the network... and then it takes F'in forever!
And what's with the crap you can't even install Solidworks 2004 if you have toolbox on the network and it's in use? Did you think that maybe some IS staffs might like to work normal hours too?
And then... to top it all off... you pull a service pack off the web to fix it... so now we have to go through all this crap again! I thought progress meant getting better... you guys are regressing in a big way and I expect you're going to begin losing customers (at least not gaining new ones) if you don't make it easier to administrate the software. And lets not forget the fact 2004 has gone backwards in speed! We have the most powerful workstations on the market and our productivity has noticeably decreased (not to mention coplaints have skyrocketed) from 2003 because of the inefficiency in drawings w/ 2004 over 2003.
And another thing... what's w/ upgrading the toolbox database w/ a service pack?! So now I have no choice but to upgrade everyone at the same time! I can't even test the service pack first?!
I can't imagine what companies w/ 30-40 users have to go through. Oh yeah... I almost forgot! If it's so detrimental to Solidworks if you install or upgrade while virus protection software is running... why don't you REQUIRE (key word... require) it to be disabled before installing or upgrading? Other vendors can do it... why not you?
Sincerely,
A Dissapointed Solidworks Customer