thanks people at solidworks corp from the deep of my heart. we really appreciate your *NOT* supporting your subscription customers. yeah, you're right: we're paying *as few as 1.500 eur/year/seat* to get phone support and some crappy service packs every year and *NOT* having your support is the minimum. wonderful.
the last of the unsolved problems we're encountering is the same we had one year ago: swx [1] corrupts files when saving and/or [2] doesn't save certain files inside certain directories and/or [3] doesn't save anymore files already existing. in case [2], sometimes saving inside different directories work, sometimes it doesn't. in every case, often shutting down dbworks solves the problem. i have 3 engineers that have not been able to save some files on our server for 2 days now and the thing is going on for i-don't-know-how-much.
as usual, everything was okay until monday evening and the problem was born tuesday morning, with *nobody* doing *anything* to cause it. and, as usual, the only answer we got was "did you upgrade to the latest service pack?". yeah, we did, i downloaded that goddamn 150mb service pack few weeks ago and installed it, lost some hours with restoring our preferences and everything else.
we called our var, many times, and they couldn't give us any solution. finally, they decided to call directly people at swx corp to know if they had any suggestion. the reply they got from swx was "we don't support samba". what? you don't support samba? what support do you have to do for the server software used for file sharing? people at samba developing team has got to support samba, not you. you must tell me why your software doesn't save certain files into cercain directories: this has *nothing* to do with my file sharing software, since with any other software i can save any file in any directory. and what if i wanted to use a nas file server? 80% of nas use customized linux: we're not allowed to use a nas with swx because you, people at swx corp, can't understand why your software work this way?
i swear: if i could change cad today i'd immediately do it. i'm *so* unhappy about your support that i can't even say how much i am. the whole world blamed microsoft for their continuous useless "upgrading" their software, adding useless "features", slowing down systems, introducing new bugs. with every service pack, some bugs are solved and an dramatic number are introduced. i can't tell how disappointed i was when, with swx04sp4, *file saving* was corrupted. if a company cannot even guarantee its software can *save* your work, it would be better if they thought *much more* about what they do. go fetch some programmers at other companies if your ones can't do their job the way they should. it would be the time for people at swx to start making some serious debugging of their software and stop bulling people with crappy new releases.
few more things: thanks for that crappy "administrative image" tool, that cannot make an administrative image on a network drive directly. very useful, really. lovely, i'd say, to *have to* make an image locally, then to upload it onto a server. copying 3gbytes doesn't congestionate our network and doesn't make me loose even more time. was a simple plain copy of all the files too smart for you?
and, just to remember something more: was installshield working too well for you?
thanks also for giving us the need of brand new workstations every 2 years: 3 grands/workstation every 2 years is really a wonderful thing to pay.
thanks for making us loose so many work hours: they cost us not much more than 30/35 eur/each. i just have few tens of grands i cannot decide where to spend and loosing all this time is a wonderful way to waste money.
*UN*respectuflly,