: > "Mark Goodge" wrote in message : > news: snipped-for-privacy@news.markshouse.net... : >
: > [re RMweb] : > : It's also the only forum, as far as I know, that the : > : manufacturers and media consider important enough to interact : > directly : > : with. : >
: > Trouble is, that interaction causes direct open - warts and all - : > discussion about those manufactures to nipped in the bud by the : > mods (no doubt for fear that the above interaction will stop), : > thus complaints about a manufacturer or product are so often : > locked by a mod with a curse comment about taking it up directly : > by email. : >
: > : So, while it's easy to come up with ways in which you think it : > could : > : be improved, it's hard to argue against the fact that most of : > its users are : > : satisfied with it. : > : : >
: > Just as most people are also happy with fast food from the likes : > of McDonald's and Burger King, or the service from the big four : > supermarkets in the UK... : : True, but they have to be careful and avoid believing customers are their : right, remember what happened to IBM. McDonalds, are still top in terms of : marketing and never take their customers for granted.
Indeed, but just imagine what service would be like if the food in supermarkets or McDonalds was free, paid for (and profits made for the retailer) by either the producers or the in-store advertising - that is the scenario that the 'customer' is faced with at RMWeb!
So many people follow : fashion like sheep, once a few of the more useful contributors get fed up : enough to move away (and they will) then the rest will follow in droves. :
Yes, if a few of the big names (both writers and manufactures) move on so will others, as indeed has happened with this on Usenet over the years few years - never know, perhaps URMR and other Usenet groups will have a revival. :~)