The Loco derailed on a corner. When I put it back on the track I found that the driving axle wheels weren't gripping the track (they spun rapidly but the train moved slowly). I could partially correct this by pushing on the side of the body. Anyone got any idea what the problem is and how to fix it?
Curves too tight?
-- Brian "Stuck down a hole, in the fog, in the middle of the night, with an owl."
I can't tell. Is this likely to happen?
I've got no idea how to repair this though (puts on beginner's hat). Anyone able to help me?
In message , Mark W writes
If this is actually what has happened, your best bet is to get in touch with Bachmann and tell them what has happened and ask for a couple of replacements. They took a week to send me the replacement driveshafts, but that was because they hadn't yet arrived in the UK (I needed both, as one had broken and the other had fallen out and got lost, how I do not know). Yours should arrive much quicker than mine did. They didn't charge me anything for them.
To repair the loco, you first of all remove the body by undoing numerous screws (4 by the buffers, and 4 in the middle by the fuel tank). Be careful how you remove the body because of the wires leading to the lights. You can undo the bogies by means of a screw in the top of the chassis weight. It is then easy to insert one end of the drive shaft into the flywheel, and the other fits into the bogie as you replace it. Look at the exploded diagram for help. Reassembly is the reverse of disassembly.
Does Bachmann offer a repair service? The engine is brand new (been run for two hours including the one hour run in).
"Mark W" wrote
They do and it should be done free of charge as Farish comes with a six month guarantee - send it to:
Service Dept., Bachmann Europe plc., Moat Way, BARWELL, Leics.. LE9 8EY.
or via the retailer from which you purchased same.
John.
In that case you should return it to the shop you bought it from. I would expect a reasonable response from them; ie repair, replace, or refund. You are amply covered by standard consumer law in the unlikely situation of their being awkward. However, I would be really surprised if there was any quibble over a recent purchase. There is also the printed guarantee that you will find somewhere in the box.
If you didn't buy it from a shop (eg you got it on ebay) then you're probably on your own, but you only gets what you pay for .
HTH Simon.
Interesting that these models that you pay quite a bit of money for only have 6 months warranty, when everything else gets 1 year!!
Alan
"John Rathbone" wrote
Goods still have to be of saleable quality even if the warranty is only six months. It would be interesting to argue in the small claims court that a loco costing around GBP100.00 should be expected to last more than six months. I can't believe such a case would fail.
John.
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