I had posted this last week (copied underneath) - perhaps it didn't propagate?
The InteLock Company is completely unresponsive to both telephone calls, e-mails, and IIRC their website doesn't list a physical address. I wonder if anyone lives near them, knows a vendor (national, I hope) that stocks their (krappy) products, or has some old stock parts.
Even better if you know how bad their customer service is, and have soured parts that interchange to repair the lock sets that the company (apparently) refuses to sell parts for.
I'm in a pickle here and would very much appreciate some help! Also, I'm betting any information about parts substitution would be well appreciated by the rest of the group...
Thanks in Advance,
Stephen Kurzban
Bought it over 10 years ago. As I went through paperwork, I
> recall having had to take the first one back for warranty
> replacement, and having one of the microswitches go bad
> after we had that replacement about long enough for the
> warranty to expire. When I had called about repair, IIRC,
> they wanted more than I paid for the new unit.
>
> There's lots of negative stuff on dejanews about them, but
> quite puzzling as it may be, they are still around. I
> called their toll free # (800) 562-5875 but the only thing
> that answers the phone is a machine, and they won't return
> calls (please feel free to call and encourage them <s>)... .
>
> Anyway, the 2nd microswitch gave up and upon disassembly, I
> note it is a custom (somewhat heavy duty) version of a 3
> 1/2" floppy disk drive write protect switch. I'm thinking a
> standard one won't last long, and resoldering the
> cheap-looking board could be a one time deal... .
>
> Does anyone have the microswitches in stock (or the board
> with two of them on it?) that they would be willing to let
> at a fair price, or any alternative means of contacting
> InteLock (maybe you live in their location)? Is there
> anyone repairing these that has had any luck finding a
> reasonable substitute replacement part for these switches?
>
> Just for the search engines, the InteLock product line is
> unreliable, and the company even gave the large retailer a
> hard time when I returned the defective first unit while the
> product was still relatively new on the market. If you are
> contemplating purchasing one, count on having problems with
> it, and count on InteLock ignoring you.
>
> Thanks in advance for any and all help!
>
> Stephen Kurzban