Why no Help?

Question

Hi, I'm a total SW newbie. 768MB RAM, 120GB HDD, W2K+SP4. I've just installed SW2005 SP0 and when I try to got on-line help I get an error message saying there is not enough storage. I've tried uninstalling and re-installing, but get he same error.

I've scanned the system for .hlp files, and the only one I can find in the Solidworks folder is olch2d8u.hlp which is in \Program Files\Solidworks\COSMOSXpress

Where should I look for the help files, 'cos I suspect they were never installed? Anyone got any ideas please?

Daquifsta · Accepted Answer

Hi Gary,Help files have the extension '.chm', and can be found (on my machineanyway) in C:program filessolidworkslangenglish Can't help withthe error message though, sorry.Wood

Wooding · Answer

Thanks,I found the .chm files OK, but 60 of them had a length of 1KB and each of them give an error when I try to open them.  There are another 21 with lengths 17KB and above, and each of these open OK. So it seems that I've got a bad install.

Daquifsta · Answer

You might try downloading the latest service pack from solidworks: helpfiles are often updated in service packs. which might save you anotherinstall, or call your VAR.

Michael · Answer

Sounds like the initial installation is hosed--was antivirus off??you probably need to do a clean uninstall before the reinstall.  Go to instructionsgood luck

Ken · Answer

Do you have at least Internet Explorer 5.5 installed?  I think that the Windows Help engine needs it to display CHM files.Ken

Why no Help?

Join the Discussion

Didn't find your answer?