: "Steve" wrote : You can open the license.dat file with a text editor like notepad and : modifiy it to correct problems. : When you get - "flexlm -5,357" this is an error code of -5. So if you : do a search for "flexlm -5" with google or altavista and read the : different explainations for -5 error you might be able to solve this : your self. : See this link: :
: Also, if Pro E installed fine you do not need to reinstall just modify : the license.dat file. : When you start Pro E and get the error message window maximize the : window and make you read it all. : : The makers of Flelm: :
: The end user file - basicly the owners manual for flexlm licensing: :
: Most of the software problems people have originate with licensing, : the more you know the better off you will be. :
Agreed! Also get to know JourneyEd.com tech support for installation. This is from the Installation documentation:
"End-users in the United States, Canada, Mexico, Japan and Australia may contact Journey Publishing at 800.874.9001 or 1.972-481-2100 or by email to snipped-for-privacy@JourneyEd.com or contact your Reseller where purchased. Hours of operation are 8:00 AM - 6:00 PM. Central Time, Monday through Friday. Europe customers please contact Journey Europe at 49.471.9489.444 or email to snipped-for-privacy@JourneyEdEurope.com When contacting Journey Publishing, please have the following information about your software and computer's configuration ready: . Manufacturer and model of the computer on which you are installing your software. . Operating System that is installed on your computer. . Manufacturer and model of the graphics card installed on your computer. . Amount of physical memory (RAM) your computer has. . SWAP or Paging File settings of your computer. . The version of PTC software you are installing. . Date code for the PTC software that is located on the lower portion of your CDROM (i.e., "M020"). . A valid email address for communication purposes."
They are obliged to help you install the software.