Student edition - need innstallation help

I'm trying to innstall the WF student edition.
I get the error :
licence request failed for feature proe- incentive -5
no such feature exists
flexlm error: -5,357
pro will not run and i have to close it
i have obtained a licence file from ptc
any suggestions ?
AB
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: I'm trying to innstall the WF student edition. : : I get the error : : : licence request failed for feature proe- incentive -5 : no such feature exists : : flexlm error: -5,357 : : pro will not run and i have to close it : : i have obtained a licence file from ptc : Getting a license file from ptc is a very good thing. When they emailed it to you, you should have saved the attachment to a publically accessible folder. When you started the install program and went to the next page, it asks for a 'License File Path' and gives you a folder icon to browse to the licese file location. Browse to where you've stored the license file ptc sent you and all should be well if you bought the SE from JourneyEd. Or, at least somebody did. And it was the patched version. It's complicated, you know.
David Janes
: any suggestions ? :
: AB : f :
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You can open the license.dat file with a text editor like notepad and modifiy it to correct problems. When you get - "flexlm -5,357" this is an error code of -5. So if you do a search for "flexlm -5" with google or altavista and read the different explainations for -5 error you might be able to solve this your self. See this link: http://www.macrovision.com/services/support/enduser/chap13.htm
Also, if Pro E installed fine you do not need to reinstall just modify the license.dat file. When you start Pro E and get the error message window maximize the window and make you read it all.
The makers of Flelm: http://www.macrovision.com/services/support/index.shtml
The end user file - basicly the owners manual for flexlm licensing: http://www.macrovision.com/services/support/enduser.pdf
Most of the software problems people have originate with licensing, the more you know the better off you will be.
Steve
P.S. Flexlm causes a thirst for Windsor Cokes!
On Sun, 19 Sep 2004 14:07:41 -0700, "David Janes"

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: You can open the license.dat file with a text editor like notepad and : modifiy it to correct problems. : When you get - "flexlm -5,357" this is an error code of -5. So if you : do a search for "flexlm -5" with google or altavista and read the : different explainations for -5 error you might be able to solve this : your self. : See this link: : http://www.macrovision.com/services/support/enduser/chap13.htm : : Also, if Pro E installed fine you do not need to reinstall just modify : the license.dat file. : When you start Pro E and get the error message window maximize the : window and make you read it all. : : The makers of Flelm: : http://www.macrovision.com/services/support/index.shtml : : The end user file - basicly the owners manual for flexlm licensing: : http://www.macrovision.com/services/support/enduser.pdf : : Most of the software problems people have originate with licensing, : the more you know the better off you will be. :
Agreed! Also get to know JourneyEd.com tech support for installation. This is from the Installation documentation:
"End-users in the United States, Canada, Mexico, Japan and Australia may contact Journey Publishing at 800.874.9001 or 1.972-481-2100 or by email to snipped-for-privacy@JourneyEd.com or contact your Reseller where purchased. Hours of operation are 8:00 AM - 6:00 PM. Central Time, Monday through Friday. Europe customers please contact Journey Europe at 49.471.9489.444 or email to snipped-for-privacy@JourneyEdEurope.com When contacting Journey Publishing, please have the following information about your software and computer's configuration ready: . Manufacturer and model of the computer on which you are installing your software. . Operating System that is installed on your computer. . Manufacturer and model of the graphics card installed on your computer. . Amount of physical memory (RAM) your computer has. . SWAP or Paging File settings of your computer. . The version of PTC software you are installing. . Date code for the PTC software that is located on the lower portion of your CDROM (i.e., "M020"). . A valid email address for communication purposes."
They are obliged to help you install the software.
David Janes
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