Help file not displaying correctly

I noticed yesterday that my help file is not displaying correctly
(sw2006sp2.0). I get the "Internet Explorer was unable to link to the
Web page you requested. The page might be temporarily unavailable."
error. I thought there might be something wrong with the download so I
downloaded the help files again this morning and I continue to receive
the same error. Is there a setting in internet explorer that prevents
the help files from displaying correctly? Anybody else having this
problem? Anybody have any suggestions?
Thanks, Sam
Reply to
Sam
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When you download them from the internet you have to RMB>Properties on the downloaded file and trust it. Then when you unzip it all the content will be trusted also. Windows had blacklisted your help files.
Regards, Corey
Reply to
CS
Sam,
Known MS issue with newer SPs.
goto
formatting link
Middel of page there is a red band with text "having problems in opening chm help modules?" PDF explains several options to configure your html security to permit viewing of the help files
Len
Sam wrote:
Reply to
lmar
Thanks guys, my IT guys figured it out. MS updates 896358 and 89017 can cause some help files to not display correctly.
CS was correct, when I rmb the file in explorer and select properties at the bottom of the property page there is a button titled "Unblock". I click that and now my help files work fine.
Thanks for the responses.
Reply to
Sam
Sam,
For reference only -
I've got two workstations that were having the same problem. Found the unblock button on the help files. One workstation - that has the Html fix - works fine. The other one still has problems reading the help file even with it unblocked. Applied the html fix to second machine and both now read the help files.
Note - with the unblocked file I was able to open it on one machine directly from explorer but not the other. If I went into start programs and selected the help file I could read it fine on one machine. If I selected the same file from within the application I'd get the error.
Applying HTML fix on both machines allows me to read the help file any ol way I want........
Len
Reply to
lmar

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