Miraculous McMaster delivery

I get the same sort of speed here, near Ann Arbor, Mich. I often order late in the day and see delivery by 10AM. It usually arrives via UPS, though.

-- --Pete "Peter W. Meek"

Saving you time to update your web page?

Joel. phx

Sufficient prodding? :)

I have NEVER had bad service from either McMaster-Carr or MSC

I am constantly amazed at their service.

At McM, twice in 10+ years I had an order take 2 days instead of one.

I always say, when you place your order, they throw it into the back of a trailer and slam the door.

I can't imagine how they get that many semis out of the warehouse lot in such a short window of time.

I just had another bad experience with MSC. They are usually excellent for tools, but this time I ordered some aluminum sheet stock. I ordered

10 sheets 1'x2' of different alloys & thicknesses just to have around. I explicitly checked the "don't split up the shipments" box. They have a bad habit of splitting up orders (even from the same facility) so you pay more for shipping than for the parts.

This time they sent them in three different boxes, all on the same day from the same place. Instead of one item (which I haven't received yet, even though it's been almost a week), they sent a 2'x2' piece of 1/8" thick stainless steel. Wrong metal, wrong size, wrong thickness. The box it was in was very poorly packed, and the other sheets they sent with it tore several holes in it, and one was slightly bent up.

I immediately complained, and they are issuing me a credit for all the extra shipping charges. They will issue a pick up order for UPS to retrieve the SS (after I spent a half an hour re-packing it properly).

As for the piece I'm missing, they can't just ship it, they have to credit my charge card and re-bill me, only they claim they don't have my card info to re-bill. They asked for my card info via email, which is incredibly stupid. Now I have to take time to call them & straighten that out.

A similar order to McMaster Carr went without a hitch. I'm not going to order materilas from MSC again unless I have no choice.

Doug White

I tried to cancel a order about 30 minutes after placing it. No good. They said the order has already been processed and I would have to ship it back to return it. This was with Mcmaster-carr. Other than that the service is great. Here in Houston when usually get the parts from Atlanta warehouse and they ship private delivery service next day. Most of the time the shipping is more than the parts.

Glenn Houst>A couple of you guys were complaining a while back about McMaster

I think that web orders to McMaster must print out at the picking station as soon as you send them. One time I called immediately after placing an order to add a few yor-lok fitting and they told be that the order was already out in the warehouse being pulled.

I have found that generally MSC is better for tool> I just had another bad experience with MSC. They are usually excellent

Doug White wrote: (clip) They asked for my card info via email, which is incredibly stupid. Now I have to take time to call them & straighten that out.(clip) ^^^^^^^^^^^^^^ I have a method of "poor man's encryption" wor sending my credit card number by e-mail. I send part of the number, and then later, the other part. It is extremely unlikely that someone would intercept both e-mails.

In order to the recipient gets it joined up right, I "overlap" four of the digits in the two e-mails, so it is easy to see how to join it up.

On Thu, 30 Oct 2003 01:07:44 GMT, "Leo Lichtman" brought forth from the murky depths:

It is extremely LIKELY that the guy who intercepted the first email would also get the second because he 'has your number', so to speak. His trace on whatever server you went through would most likely be continuous.

-- Music washes away from the soul the dust of everyday life. ---- --Unknown

Paranoia.

Getting your credit card number sniffed out of email is about as likely as someone in a restaurant spying it with a pair of binoculars.

I call in my order, and it will arrive the same day, if I call early enough. If I call in the PM it's delivered by UPS the next day. They have REALLY GOT IT TOGETHER. I'm in Rome about 65 mi. north of ATL. J BIRD Go Mc Master Go!!!!!!