I have seen over time how we all are amazed and frustrated by the lack ofresponse by Solidworks Corporate on serious issues affecting the software. Iknow that the VAR's reading this are thinking that's why we are here. Theproblem is i think the VAR's are having a hard time getting info. A VARshould be there to help you solve a design issue or how to do this, or getthe software to do that; type of issues. Solidworks Corporate should beinvolved in communicating issues involving service packs, bugs, and overalldirection of changes wanted or needed. I get the feeling the corporate guysfeel like gods on Olympus and just watch us all beat our heads along withthe VAR's till we try to figure out solutions without little or no help fromthem.

I agree they really need to do more communicating with users directly.after the sp disappeared a small statement should have been posted sayingfor example-SW have identified late issues with sp2 and are withdrawing it from theavailable downloads. We apologise for any inconvenience to our customers. Wehope to have a sp 2.1 out by ---things like this shouldn't be hard to say when you have 250,000 customerswaiting.

Solidworks Corporate is Anyone There?

Jan 13, 2004 21 Replies

Rate this thread:

Chris Dubea 22 years ago

....

It will get to the point where they will tell you that the AV has to be uninstalled. I had Intergraph tell me that once with a copy of Smart Sketch that wouldn't fully install.

Chris

Vote

Nick E. 22 years ago

sure it is.

This only means that their marketing contract with Bluebeam is more important than real issues the users have.

everybody made PDF's somehow before 2004 came out. WTF is is suddenly so important that they have to pull the SP?

--nick e.

Vote

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required