Bachmann locomotive warranty

In my case they required none.

I had (and still have) one of their early Shays, and when the drive- train went south I called them and simply told them what had happened and which parts I needed.

A padded envelope showed up in my mailbox just a couple of days later, and proved to contain not just the two parts but an entire drive-train assembly.

~Pete

You should find all the info you need at the Bachmann website. There are some product diagrams also.

If you send a loco back that is not made anymore, they will send a "near" equivalent loco back. As an example, a HO Climax loco will be replaced by a HO Shay loco.

I had three Bachmann locomotives that, over the years, had failed. I'd put them in my display case, where they had just been sitting. All three were over 10 years old. When I was in my local hobby shop to buy a new Bachmann Diesel, I asked about how to get the old ones repaired. Bachmann will repair or replace any locomotive regardless of age for the original owner, for a fixed fee. They have the fee scheduale on their web site. He advised me to call before returning them, which I did. They did require me to return both the locomotive and tender. They did not ask for a reciept, which some what surprised me. The were very nice and provided one caveat. Over the holiday season, they get VERY backed up and to expect it to take about 60 days, maybe more. IT DID. It turned out no parts for any of my locomotives were available(not surprising, they were more than ten years old). A little over 60 days later, I received three brand new replacements. Other than the wait time(which Bachmann was up front about, I can't say enough about the Bachmann Warranty.

On 12/3/2009 9:35 AM Ronnie spake thus:

Indeed; it sounds even better than the excellent warranty Craftsman had (and still has) on hand tools (bring in a broken one and get a replacement, no questions asked). Good to know.

Robert, this is a multi-scale discussion group and you didn't mention scale. You did mention Micro Trains so I'm assuming N scale.

If so, then the new Class J is totally different than the original. Mechanism has been redesigned and the body is now die-cast metal.

Also if you do sent it to Bachmann do not expect to get the same loco or tender. None of the parts you custom-installed (even things like DCC decoders) will be returned to you. They will most likely just give you another (not necessarily new) loco. But it will be working.

For more details about both releases see